Analyst - Mandarin Speaking

2 weeks ago

Manila, National Capital Region, Philippines Amazon Full time

As a Senior Mandarin Collections Analyst, you will support Amazon's strategic customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets.
A successful individual will be self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment.

This role will require for the successful candidate to: - Manage a portfolio of strategic customer receivables and work to maximize Amazon's cash flow by solving customer payment issues.

- Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.
- Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.
- Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
- Managing internal and external Accounts Receivable inquiries.
- Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
- Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
- Understand the pain points of customers and solve our customer's problems.
- Providing prompt, efficient, detailed, customer-oriented service to customers.
- Escalating when appropriate to direct manager and/or senior leaders.
- Keeping detailed notes, task creation and reminders in our collections tools.
- Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
- Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
- Analyze trends and suggest process improvements.
- Perform other projects and duties as required.

Working Conditions:
- Normal Office Environment.
- Report daily to the Pasay office when required by the business or operations.
- This role will primarily be reporting within Morning shift and may also be requested to be on shifting schedule from time to time.
- Work during Holidays as may be required by the Company.
- May be asked to render overtime on critical and peak times as may be required by the Business.

We are open to hiring candidates to work out of one of the following locations:

Manila, PHL

BASIC QUALIFICATIONS

Graduate of a Bachelor's Degree.
- Prior experience of at least 2 years in similar Finance & Accounting role as an Analyst or worked in a BPO industry catering to customer needs.
- Knowledge on Outlook, Word and Excel or similar desktop applications.
- Excellent verbal and written communication skills, with a strong customer service focus.
- Proficient in Microsoft Excel and Word.
- Flexible to work in shifting schedule.
- Exemplifies traits of being a Team player , has good interpersonal skills, hardworking, adaptable and detail oriented.
- Can work under pressure and with deadlines.
- Has intensive reconciliation background
- Maintain good customer relationship and account hygiene
- Has the ability to prioritize, multi-task and work with minimal supervision.
- A person who is open to work with diverse teams with different cultures on a global tea

PREFERRED QUALIFICATIONS

Preferably with a Bachelor Degree/Master's Degree.
- Preferably has working knowledge on Oracle Financials or other Finance ERP tools.
- Preferably with Collections or credit analysis background.
- Portfolio management of strategic customers is a plus.
- Excellent organizational and time-management skills

Posted: May 28, 2024 (Updated 42 minutes ago)

Posted: May 17, 2024 (Updated about 2 hours ago)

Posted: May 6, 2024 (Updated about 2 hours ago)

Posted: May 21, 2024 (Updated about 3 hours ago)

Posted: December 20, 2023 (Updated about 4 hours ago)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

#J-18808-Ljbffr

  • Mandarin BPO 72K MAX Can speak and communicate onsite work in Moa

    2 weeks ago

    Manila, National Capital Region, Philippines BPO-services Full time

    Mandarin BPO 72K MAX Can speak and communicate onsite work in MoaCan start asap. can work on-site in Moa or Pasay. okay working the graveyard shift. can speak and write and Good Comms in Mandarin. 72k max package.

  • Entry Level Korean/Mandarin/Cantonese Can Read/Speak/Write/

    2 weeks ago

    Manila, National Capital Region, Philippines BPO-services Full time

    Entry Level Korean/Mandarin/Cantonese Can Read/Speak/Write/ work onsite in Pasay, start asap.No BPO experience Needed. Can start asap. amenable-working night shift. Can work onsite in Pasay. Non native or native are allowed as long as you have Working Visa. okay with 72k plus 15 night diff and Incentive , HMO. can Write/Speak/Read

  • Analyst - Mandarin Speaking, FinOps Specialist - AR

    2 weeks ago

    Manila, National Capital Region, Philippines Amazon Full time

    As a Senior Mandarin Collections Analyst, you will support Amazon's strategic customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets.A successful individual will be self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able...

  • Chinese-speaking Sales Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Rippedboxstation Full time

    Position: Chinese-Speaking Sales Representative Number of hours: 10-20 hours/week Schedule: SGT Tasks required: Handle inbound and/or outbound calls to offer and educate the customers on the benefits of the products and/or services of the client to promote sales Cold call prospects to sell the products and services of the client Provide information about...

  • Mandarin / Japanese Bilingual Data Analyst - Ownership Data

    1 month ago

    Manila, National Capital Region, Philippines S&P Global Full time

    About theRole: Mandarin / Japanese Bilingual Data Analyst - Ownership DataThe Team:The Public Ownership team within the Deals, Ownership and Institutional Profiles Cluster (DOI) is primarily responsible for Collection, Linking and maintenance of the shareholdings data for publicly listed companies globally. Ownership data is sourced through different...

  • Mandarin / Japanese Bilingual Data Analyst - Ownership Data

    2 weeks ago

    Manila, National Capital Region, Philippines S&P Global, Inc. Full time

    About theRole:Mandarin / Japanese Bilingual Data Analyst - Ownership DataThe Team: The Public Ownership team within the Deals, Ownership and Institutional Profiles Cluster (DOI) is primarily responsible for Collection, Linking and maintenance of the shareholdings data for publicly listed companies globally. Ownership data is sourced through different...

  • Mandarin / Japanese Bilingual Data Analyst - Ownership Data

    2 weeks ago

    Manila, National Capital Region, Philippines S&P Global Full time

    About the Role: Mandarin / Japanese Bilingual Data Analyst - Ownership DataThe Team:The Public Ownership team within the Deals, Ownership and Institutional Profiles Cluster (DOI) is primarily responsible for Collection, Linking and maintenance of the shareholdings data for publicly listed companies globally. Ownership data is sourced through different...

  • Mandarin / Japanese Bilingual Data Analyst - Ownership Data

    4 weeks ago

    Manila, National Capital Region, Philippines S&P Global Full time

    About the Role: Mandarin / Japanese Bilingual Data Analyst - Ownership DataThe Team:The Public Ownership team within the Deals, Ownership and Institutional Profiles Cluster (DOI) is primarily responsible for Collection, Linking and maintenance of the shareholdings data for publicly listed companies globally. Ownership data is sourced through different...

  • customer service staff

    4 days ago

    Manila, National Capital Region, Philippines CITY EMPLOYMENT CENTER INC. Full time

    CUSTOMER SERVICE Qualification1.Can speak mandarin and write fluently2. Computer literate3. Have office experience

  • Lead Business Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Novare Technologies, Inc. Full time

    Lead Business Analyst works as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems. The business analyst understands business problems and opportunities in the context of the requirements and recommends solutions that enable the organization to...

  • Research Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines PSA GROUP LLC Full time

    Research AnalystPacific Strategies & Assessments – Manila, Philippines Full TimeBackground to the Firm:Pacific Strategies & Assessments (PSA) is a specialist risk consultancy. For over 20 years we have been at the forefront of delivering critical information to our clients through market leading due diligence, investigations, and advisory services. With...

  • Inside Sales Executive

    2 weeks ago

    Manila, National Capital Region, Philippines Nityo Infotech Full time

    Job Description:Taking ownership in achieving inside sales KPIs.Generating, cold calling, and qualifying leads.Support the sales team.Upkeeping CRM system.Skills & Experience:Diploma/Degree holder.Must have 1-2 years of inside sales experience.Must have experience as inside sales for an enterprise software company.Must have good phone etiquette and...

  • Inside Sales Executive

    2 weeks ago

    Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Inc. Full time

    Location: Manila (WFH)Schedule: 9 am - 6 pm Employment Setup: ConsultancyJob Description:Taking ownership in achieving inside sales KPIs.Generating, cold calling, and qualifying leads.Support the sales team.Upkeeping CRM system.Skills & ExperienceDiploma/Degree holder.Must have 1-2 years of inside sales experience.Must have experience as inside sales for an...

  • e-commerce officer

    2 weeks ago

    Manila, National Capital Region, Philippines realme Philippines Full time

    1.Plan overall activities and campaigns of online stores and responsible for operations of clients to achieve sales KPI and customer satisfaction.2. Lead analysis of market data, product trends, customer shopping trends to access growth opportunities.3. Analyzing sales trends and insights to identify appropriate product selection the platform.4. Plan and...

  • e-commerce officer

    3 weeks ago

    Manila, National Capital Region, Philippines realme Philippines Full time

    1.Plan overall activities and campaigns of online stores and responsible for operations of clients to achieve sales KPI and customer satisfaction.2. Lead analysis of market data, product trends, customer shopping trends to access growth opportunities.3. Analyzing sales trends and insights to identify appropriate product selection the platform.4. Plan and...

  • executive assistant

    2 weeks ago

    Manila, National Capital Region, Philippines Remax International, Inc Full time

    Responsible for administrative support, involvement in strategic planning, project management & operational coordination with the President /CEO. Conducts research to provide data analysis to support decision-making. Qualifications:Bachelor's Degree in Business Administration, Communication or other related fieldAt least two (2) years of proven experience in...

  • executive assistant

    2 weeks ago

    Manila, National Capital Region, Philippines Remax International, Inc Full time

    Responsible for administrative support, involvement in strategic planning, project management & operational coordination with the President /CEO. Conducts research to provide data analysis to support decision-making. Qualifications:Bachelor's Degree in Business Administration, Communication or other related fieldAt least two (2) years of proven experience in...

  • Account Health Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Amazon Full time

    Account Health Support Specialist - Chinese SpeakersLocation: PhilippinesLanguage Requirement: Business proficiency in speaking and reading Mandarin to communicate with our Chinese speaking counterparts/sellers in ChinaWorking Hours: 5 days' work week inclusive of one or both weekends and Public Holidays on a rotating basis | Office hours (alternative...

  • Quality Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines CXperts Full time

    The Quality Analyst, under the direction of the Quality Sr Manager, will support contact center initiatives around Customer Experience, Quality Assurance, Analytics, and Reporting. The focus of this position is performance improvement opportunities within the group, provide critical evaluation and observation of compliance, execution, impact using both...

  • Warehouse Supervisor

    2 days ago

    Manila, National Capital Region, Philippines Pacific Paint (Boysen) Philippines, Inc. Full time

    TasksManages the warehousing and storage of all materials.Manages the delivery of materials and supplies to all district facilities upon schedule and /or request.Makes emergency deliveries if needed.Maintains the inventory of supplies and coordinates the replacement and ordering of such.Completes low stock report forms.Develops procedures and recommends...