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Coach, Outbound Sales

4 months ago

Pasay, National Capital Region, Philippines Smith Sales Inc. Full time

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Coach, Outbound Sales

POSITION SUMMARY:
Coach is responsible for conducting orientation to new Cruise Consultants and introducing them to the sales process. Develop individual coaching plans and provide resources and assistance. The sales coach is to determine training needs by observing the Cruise Consultant team; observing sales approach, and sales encounters, studying sales results reports, and conferring with the Consumer Sales Leadership Team. The sales coach is to develop performance improvement plans when needed with a focus on the company's direct sales method. The sales coach is to make support readily available and integrate team support in routine job functions.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Coach each Cruise Consultant individually to assess their sales ability needs in order to maximize lead conversion rate and ability to manage their database effectively
  • Design and develop training/coaching infrastructure to create a training focused culture that is consistent across the team
  • Ensure all staff receives ongoing sales trainings and provides constant follow up thereafter
  • Evaluate skill sets and knowledge of the Cruise Consultants and trainees; provide feedback and documentation to management
  • Communicate and interact effectively with decision makers, at all levels internally and externally
  • Conducts training sessions for team members as required, both senior agents and new agents in transition, and ensuring the successful adoption of new information by the team.
  • Adhere to all company policies, procedures and business ethics codes
  • Other duties as assigned by supervisor

QUALIFICATIONS, KNOWLEDGE, & SKILLS:

  • Strong knowledge of the sales processes
  • Ability to engage and connect with each team member
  • Ability to multi task effectively and ensure that all tasks are completed with full certainty and accuracy
  • Excellent customer service skills to assist and handle guest escalations
  • Ability to motivate a team to specified sales targets
  • Ability to read and understand various reports and analyze team member performance across the different KPIs set forth by management
  • Ability to effectively coach and remediate team members whom are not meeting sales targets and booking expectations
  • Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
  • Maintain professional internal and external relationships that meet company core values.
  • Work both in a small local team and within a larger global team in a highly motivated, competitive environment toward a common goal.
  • Proactively establish and maintain effective working team relationships with all support departments.
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