Customer Service Assistant

3 weeks ago


Metro Manila, Philippines Prozone Xpress Logistics Inc. Full time
  • Responsible for inquiring standard and special rates/charges from overseas agents, carriers,brokers, truckers and consolidators.
  • Prepares and sends out proposals to clients within parameters and organizes the adequate follow-up.
  • Shipment coordination/booking with clients, overseas agents, coloaders/carriers, brokers.  Ensures that proper endorsement and shipment coordination is done with the operations department.
  • Ensures adequate action and reports on complaint of customers.
  • Secures all necessary information and documents from customers to assess credit worthiness.
  • Prepares SOP/SI/BSI for assigned accounts.
  • Assures customer relations in absence and non-availability of account executives and customer service team.
  • Proper maintenance and filing of client records.
  • Telesales for moving and non-moving accounts.
  • Generates and sends out qualified sales leads.
  • Join meetings/sales visits to clients if needed for assigned accounts.
  • Assist in the Accounts Receivable follow-ups and collections for assigned accounts.
  • Attends to trainings required.
  • Ensures timeliness of sending out daily reports and replies to messages from various messaging apps.
  • May be required to attend to shipping lines/consolidators meetings/visits.
  • Prepares and send Letter of Indemnity to shipping lines for waiver of container deposit (quarterly, semi-annually and annually).
  • Updates and maintains destination charges of shipping lines.
  • Responsible with updating and maintenance of co-loaders tariff for LCL import.
  • In charge of client on boarding for assigned new accounts.
  • Joins AP/AR weekly meeting to address billing and collections concerns.
  • Coordinates collection to clients and sending of SOA as assigned from time to time.
  • Serves as back-up for the preparation of various Customer Service Reports.
  • Be able to assist the customer service department on job-related duties as assigned by the Sales/Customer Service team.


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