Global Field Business Support, Specialist

Found in: beBee S PH - 1 month ago

PasigCity, Philippines SAP Full time

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

 

PURPOSE AND OBJECTIVES

With an aim toward action and pragmatic execution, the Customer Success COO Group delivers exceptional experiences, simple processes, and impactful customer interactions. The organization has holistic responsibility for ensuring efficient day-to-day operations of the Customer Success business, operationalizing, and accelerating the True North strategy via the One Customer Success Operating Model and developing disruptive motions, channels, and commercial models to innovate for the future. The team prides itself not only on what is delivered, but on the delivery itself, exemplifying the qualities of Trust, Authenticity, Inclusivity, Integrity, and Courage in every interaction.

 

EXPECTATIONS AND TASKS

In your role as a Global Field Business Support Specialist, you will be responsible for the execution of the end-to-end deal operational process for specific deal motions. This is a central team acting as a deal support center for SAP Account Executives in the region. The Field Business Support Team assists, and process deals within the SAP CRM/Harmony system. Supported by your team members, you will guide deals through the quote-to-booking process. The team is expected to contribute to revenue growth and profitability by processing sales opportunities for both existing and net new customers and achieving order targets.

 

RESPONSIBILITIES

  • Responsible for execution of the end-to-end deal operational process / quote-to-cash process for SAP select deal motions based on complexity and thresholds including RISE.
  • Process customer requests for selling deals and completing the required inputs (Harmony/CRM Opportunities, Quotations, Order Forms)
  • Partner with Industry AEs, Premium Suppliers, Cloud Architects (CAA’s), Commercial Finance, Legal/Contracting, Centralized Deal Support (CDS) & Order-to-Invoice (O2I) Teams to support the sales process to facilitate deal closure.
  • Comply with operational procedures e.g., for sales, delivery, financial and legal requirements. Archiving and maintaining all files and records
  • Provide active quarter-end and year-end close deal support to the sales community to ensure timely and accurate completion of work deliverables in a dynamically driven environment.
  • Legal Contract Validation: Closely cross-collaborate with the Industry AEs, Pricing and Revenue Recognition teams in the local market units during the contract drafting and negotiation process. Verify customer, user and pricing information provided by Account Executives and Pricing teams, work with Finance, Revenue Recognition teams to prevent revenue deferrals, ensure final business, and contract terms.

 

REQUIREMENTS

  • Bachelor’s degree (preferred)
  • 3-5 years of experience working in a Sales Operations or Deal Support capacity
  • Experience with sales and deal processes involving both Public and Private Cloud
  • A strong background in sales, quote-to-cash process & deal execution
  • Experience in a fast-paced environment, ability to multitask, prioritize and problem solve
  • Extremely detailed-oriented, organized, and effective communication skills (both oral and written)
  • Working experience within a shared service center environment (preferred)
  • Experience with Smartsheet, advanced MS Office skills (Excel, Word, PowerPoint, and Outlook), DocuSign, CPQ/CRM tool and experience with SAP systems is a plus
  • Flexibility to work virtually or in local office (as needed and available)
  • Flexibility to work varied business hours to ensure full Field Business Support coverage, especially at quarter and year-end.
  • Advanced English needed – additional languages beneficial depending on the supporting region/MUs.

 

 

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 389098  | Work Area: Sales Operations  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.
 

  • Global Field Business Support, Specialist

    Found in: beBee S PH - 4 weeks ago

    PasigCity, Philippines SAP Full time

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Social Media Specialist

    Found in: beBee jobs PH - 2 weeks ago

    PasigCity, Philippines Grundfos Full time

    Hybrid- Ortigas, Pasig City Be part of a global organization and a pioneer team as a Social Media Specialist within the Domestic Building Services division What is the Job all about? The main purpose of the job is to develop, implement and drive social media in the Grundfos DBS marketing organization globally. This includes analysis of user journey and...

  • Social Media Specialist

    Found in: beBee S PH - 3 weeks ago

    PasigCity, Philippines Grundfos Full time

    Hybrid- Ortigas, Pasig City   Be part of a global organization and a pioneer team as a Social Media Specialist within the Domestic Building Services division!    What is the Job all about?   The main purpose of the job is to develop, implement and drive social media in the Grundfos DBS marketing organization globally. This includes analysis of...

  • Digital Marketing- Web Specialist

    Found in: beBee jobs PH - 2 weeks ago

    PasigCity, Philippines Grundfos Full time

    Hybrid- Ortigas, Pasig City Be part of a global organization and a pioneer team as a Marketing Website Specialist within the Domestic Building Services division What is the Job all about?The main purpose of the job is to develop, implement and promote digital presence in the Grundfos DBS marketing organization globally. This includes analysis of user...

  • Assistant Payroll Specialist

    Found in: beBee S PH - 3 weeks ago

    PasigCity, Philippines Grundfos Full time

    Assistant Payroll Specialist  Are you interested in taking responsibility for enabling the Implementation of HR solutions, mainly within the Time and Payroll area? Join us and be part of a global organization!   What is the Job all about? This job will be responsible for providing organized and dependable support to ensure efficient, timely, and...

  • Social Media Marketing Specialist, DBS

    Found in: beBee S PH - 3 weeks ago

    PasigCity, Philippines Grundfos Full time

    Hybrid- Ortigas, Pasig City     Be part of a regional Marketing Team in Europe or APAC as a Social Media Marketing Specialist within the Domestic Building Services division!   What is the Job all about?   The Social Media Specialist will collaborate closely with the Regional Marketing Team, Group Marketing and Content Developers to devise and...

  • Digital Marketing- Web Specialist

    Found in: beBee S PH - 3 weeks ago

    PasigCity, Philippines Grundfos Full time

    Hybrid- Ortigas, Pasig City Be part of a global organization and a pioneer team as a Marketing Website Specialist within the Domestic Building Services division!   What is the Job all about? The main purpose of the job is to develop, implement and promote digital presence in the Grundfos DBS marketing organization globally. This includes analysis of...

  • Marketing Automation Specialist

    Found in: beBee S PH - 3 weeks ago

    PasigCity, Philippines Grundfos Full time

    Hybrid- Ortigas, Pasig   Are you looking for new job opportunities where you are expected to boost marketing efficiency and customer engagement? This is through automated campaigns, improving conversions and supporting the company's marketing goals with data-driven strategies.   What is the Job all about?   The Marketing Automation Specialist will...

  • Business Intelligence

    Found in: beBee S PH - 4 weeks ago

    PasigCity, Philippines Grundfos Full time

    Hybrid- Ortigas, Pasig City     Are you interested to work for a global organization? You will Support, monitor and develop our Digital Board Meeting part of the Business Intelligence Business Warehouse our SAP HANA BW system, and several other source systems.   What is the Job all about?   This job is expected to support the business and...

  • AEM Specialist

    Found in: beBee S PH - 3 weeks ago

    PasigCity, Philippines Grundfos Full time

    Hybrid- Ortigas, Pasig     What is the Job all about?   The AEM specialist for Central and Eastern Europe (CEE) ensures the utilization of Adobe Experience Manager (AEM) to deliver the best possible website UX, according to strategies, marketing plans, target groups and personas in the Central and Eastern Europe countries.   This role will be...

  • HR Business Partner

    Found in: beBee jobs PH - 3 weeks ago

    PASIGCITY, Philippines ENGIE Full time

    About UsENGIE is a global energy player, focused on renewables and low-carbon decentralized energy infrastructure. The Group is pillared by 4 key businesses - Renewables, Energy Solutions, Networks, Thermal & Supply, and together with our 170,000 employees, we are committed to accelerate the transition towards a carbon-neutral world, through reduced energy...

  • Payroll Specialist

    Found in: beBee jobs PH - 1 week ago

    PasigCity, Philippines Grundfos Full time

    Looking to work with energy reduction solutions in a global organization committed to sustainability and innovation?Look no further and join the Payroll Operations Center at Grundfos What is the Job all about?This job will be responsible for providing organized and dependable support to ensure efficient, timely, and accurate payroll related processes and...

  • Application Specialist, Payroll and Time Solutions

    Found in: beBee S PH - 3 weeks ago

    PasigCity, Philippines Grundfos Full time

    Hybrid- Ortigas, Pasig City    Are you interested to take responsibility of enabling Implementation of HR solutions, mainly within the Time  and Payroll area? Join us and be part of a global organization!   What is the Job all about?   This job is will be responsible for for support, customization and implementation in order to support business...

  • Application Specialist, Payroll and Time Solutions

    Found in: beBee S PH - 3 weeks ago

    PasigCity, Philippines Grundfos Full time

    Hybrid- Ortigas, Pasig City    Are you interested to take responsibility of enabling Implementation of HR solutions, mainly within the Time  and Payroll area? Join us and be part of a global organization!   What is the Job all about?   This job is will be responsible for for support, customization and implementation in order to support business...

  • Application Support Analyst, SAP CRM

    Found in: beBee jobs PH - 2 weeks ago

    PasigCity, Philippines Grundfos Full time

    The Application Support Analyst provides professional and global IT support to end users of Grundfos IS business solutions and services (solutions & applications). By following the Incident or Request Fulfilment procedures, the Application Support Analyst ensures that services related to end users are restored or delivers the requested service within the...

  • Solution Support Associate

    Found in: beBee S PH - 4 weeks ago

    PasigCity, Philippines SAP Full time

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Payroll Specialist

    Found in: beBee S PH - 1 week ago

    PasigCity, Philippines Grundfos Full time

    Looking to work with energy reduction solutions in a global organization committed to sustainability and innovation? Look no further and join the Payroll Operations Center at Grundfos!   What is the Job all about? This job will be responsible for providing organized and dependable support to ensure efficient, timely, and accurate payroll related...

  • Application Support Analyst, SAP CRM

    Found in: beBee S PH - 3 weeks ago

    PasigCity, Philippines Grundfos Full time

    The  Application Support Analyst provides professional and global IT support to end users of Grundfos IS business solutions and services (solutions & applications).   By following the Incident or Request Fulfilment procedures, the Application Support Analyst ensures that services related to end users are restored or delivers the requested service within...

  • SEO and Adobe Analytics Specialist

    Found in: beBee S PH - 3 weeks ago

    PasigCity, Philippines Grundfos Full time

    Hybrid- Ortigas, Pasig City   Be part of regional Marketing Team from Europe as an SEO and Adobe Analytics Specialist within the Domestic Building Services division!   What is the Job all about?   The primary purpose of the SEO and Adobe Analytics Specialist is to enhance the company's online presence and user engagement by implementing effective...

  • Finance Specialist

    Found in: beBee jobs PH - 8 hours ago

    PasigCity, Philippines SAP Full time

    Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for...