MOA PASAY | Quality Analyst

Role Overview:Engage with customers via phone, providing detailed information and assistance on our client’s products and services.Manage service requests from initiation to completion.Independently resolve straightforward issues; escalate complex matters to senior colleagues as needed.Collaborate closely with internal departments to ensure prompt and...

Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client’s products and services over the phone. Create, manage, and drive closure on service requests.  Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...

Role Overview:Engage with customers via phone, providing detailed information and assistance on our client’s products and services.Manage service requests from initiation to completion.Independently resolve straightforward issues; escalate complex matters to senior colleagues as needed.Collaborate closely with internal departments to ensure prompt and...

BroadPath is seeking a highly motivated and results-oriented Quality Analyst to join our team. The Quality Analyst is responsible for monitoring, evaluating, and improving the quality of customer interactions within our call center. This role involves analyzing call recordings, providing feedback to agents, and implementing strategies to enhance overall...

BroadPath is seeking a highly motivated and results-oriented Bilingual Quality Analyst Supervisors to join our team.The Bilingual Quality Analyst Supervisor is responsible for overseeing the quality assurance process. This role involves supervising a team of quality analysts, ensuring that customer interactions are monitored and evaluated according to...

QualificationsB.S. Information Technology or Computer Science gradCan render at least 300 hoursWill be able to submit a Memorandum of AgreementWilling to work onsite in MoA Complex, Pasay City

JOB SUMMARYThe Quality Analyst supports clinical performance by using specialty registries and databases to abstract data elements from patient records to meet applicable regulatory and safe care practice requirements. The data identified and analyzed by this team member supports ongoing quality initiatives, and is an essential part of providing safe and...

Role: Quality Analyst – Quality Assurance Analyst Work Location: Bonifacio Global City, Taguig City - Uptown MallWork Schedule: Candidate must be amenable to work in graveyard shift or shifting schedule.  Work Set Up: This 100% onsite/office reporting. Key Responsibilities: Designing and creating test procedures, scenarios, and cases based on the...

BroadPath is seeking a highly motivated and results-oriented Quality Analyst to join our team. The Quality Analyst is responsible for monitoring, evaluating, and improving the quality of customer interactions within our call center. This role involves analyzing call recordings, providing feedback to agents, and implementing strategies to enhance overall...

JOB SUMMARYThe Quality Analyst supports clinical performance by using specialty registries and databases to abstract data elements from patient records to meet applicable regulatory and safe care practice requirements. The data identified and analyzed by this team member supports ongoing quality initiatives, and is an essential part of providing safe and...

As A Quality Assurance Analyst In Benefits Outsourcing, You Will Develop Test Strategies, Test Plans And Test Cases For Multiple Projects. You Will Collaborate With Business Analysts, Product Owners And Technical Leads To Review And Set Story And Feature Acceptance Criteria. You Will Contribute To The Growth Of The Team Through Regular And Open Feedback.The...

JOB SUMMARYThe Quality Analyst in Clinical Abstracting is responsible for ensuring the accuracy, completeness, and compliance of clinical data abstracted from medical records. This role involves reviewing and analyzing abstracted data, identifying discrepancies, and providing feedback to abstractors to ensure adherence to clinical guidelines, coding...

We are hiring Quality Analyst (Healthcare account)!!!Qualifications:College Undergrad/GraduateMust have at least 1 year of QA experience in handling any account of a BPO company Must be proficient in English Shifting schedule (including weekends) and may work during holidays Can start ASAPWork Location: Market! Market!, BGC, Taguig City, NCR (onsite work...

Job PurposeThe Quality Analyst, Coding collaborates with internal staff in the development of improved capabilities in the areas of documentation, coding, and compliance. The Quality Analyst, Coding will assess and review the overall quality of coding on accounts completed by Medical Coders. The Quality Analyst, Coding, ensures adherence to workflows and...

BroadPath is seeking a highly motivated and results-oriented Bilingual Quality Analyst Supervisors to join our team.The Bilingual Quality Analyst Supervisor is responsible for overseeing the quality assurance process. This role involves supervising a team of quality analysts, ensuring that customer interactions are monitored and evaluated according to...

We are hiring Quality Analyst (Healthcare account)Qualifications:College Undergrad/GraduateMust have at least 1 year of QA experience in handling any account of a BPO company Must be proficient in English Shifting schedule (including weekends) and may work during holidays Can start ASAP Work Location: Market Market, BGC, Taguig City, NCR (onsite work set-up)...

The Data Quality Analyst is in-charge ofCollecting, interpreting and analyzing data and trends in order to draw findings and provide insights to businessConducting impact analysis on new and updated data quality and profiling rulesEnsuring accuracy of data quality reports and dashboardsIdentifying and evaluating areas for improvement in data...

JOB SUMMARYThe Quality Analyst in Clinical Abstracting is responsible for ensuring the accuracy, completeness, and compliance of clinical data abstracted from medical records. This role involves reviewing and analyzing abstracted data, identifying discrepancies, and providing feedback to abstractors to ensure adherence to clinical guidelines, coding...

Job PurposeThe Quality Analyst, Coding collaborates with internal staff in the development of improved capabilities in the areas of documentation, coding, and compliance. The Quality Analyst, Coding will assess and review the overall quality of coding on accounts completed by Medical Coders. The Quality Analyst, Coding, ensures adherence to workflows and...

QualificationsB.S. Information Technology or Computer Science gradCan render at least 300 hoursWill be able to submit a Memorandum of AgreementWilling to work onsite in MoA Complex, Pasay City