Quality Analyst

BroadPath is seeking a highly motivated and results-oriented Quality Analyst to join our team. The Quality Analyst is responsible for monitoring, evaluating, and improving the quality of customer interactions within our call center. This role involves analyzing call recordings, providing feedback to agents, and implementing strategies to enhance overall...

JOB SUMMARYThe Quality Analyst supports clinical performance by using specialty registries and databases to abstract data elements from patient records to meet applicable regulatory and safe care practice requirements. The data identified and analyzed by this team member supports ongoing quality initiatives, and is an essential part of providing safe and...

As A Quality Assurance Analyst In Benefits Outsourcing, You Will Develop Test Strategies, Test Plans And Test Cases For Multiple Projects. You Will Collaborate With Business Analysts, Product Owners And Technical Leads To Review And Set Story And Feature Acceptance Criteria. You Will Contribute To The Growth Of The Team Through Regular And Open Feedback.The...

BroadPath is seeking a highly motivated and results-oriented Bilingual Quality Analyst Supervisors to join our team.The Bilingual Quality Analyst Supervisor is responsible for overseeing the quality assurance process. This role involves supervising a team of quality analysts, ensuring that customer interactions are monitored and evaluated according to...

We are hiring Quality Analyst (Healthcare account)Qualifications:College Undergrad/GraduateMust have at least 1 year of QA experience in handling any account of a BPO company Must be proficient in English Shifting schedule (including weekends) and may work during holidays Can start ASAP Work Location: Market Market, BGC, Taguig City, NCR (onsite work set-up)...

Job PurposeThe Quality Analyst, Coding collaborates with internal staff in the development of improved capabilities in the areas of documentation, coding, and compliance. The Quality Analyst, Coding will assess and review the overall quality of coding on accounts completed by Medical Coders. The Quality Analyst, Coding, ensures adherence to workflows and...

Quality Assurance (QA) Analyst is responsible for assessing the quality of the performance of our associates who deals with our existing and potential customer. The QA Analyst will monitor inbound/outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and...

#BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore Top reasons to work with TDCX:Competitive remuneration,...

Role: Quality Analyst – Quality Assurance Analyst Work Location: Bonifacio Global City, Taguig City - Uptown MallWork Schedule: Candidate must be amenable to work in graveyard shift or shifting schedule. Work Set Up: This 100% onsite/office reporting. Key Responsibilities: Designing and creating test procedures, scenarios, and cases based on the details...

Duties included but not limited to:Verifying academic information entered by the client and ensuring that the information matches what is reflected in the corresponding documents.Adhering to company's policies and procedures to produce accurate evaluation reports.With a focus on time and quality, working with other Production teams, including Case Analysts,...

YOUR ROLE Working in a Global team within the ITSSC & responsible for assessing the quality of the performance of engineers/analyst who deal with internal and external customers. Conducts quality audit of tickets based on SLAS & KPI defined criteria. Developing, creating and implementing service quality, processes and procedures; as well as making...

The Data Quality Analyst is in-charge ofCollecting, interpreting and analyzing data and trends in order to draw findings and provide insights to businessConducting impact analysis on new and updated data quality and profiling rulesEnsuring accuracy of data quality reports and dashboardsIdentifying and evaluating areas for improvement in data...

The QA Analyst is responsible for ensuring the implementation of food quality and safety standards in the production area. As needed, he/she will assist in complaint validation and provide recommendations for improving production and QC processes to achieve the department's goals.Primary DeliverablesConducts in-line checking of product quality, including...

Responsibilities:Acts as the resource manager of Quality Assurance (QA) AnalystsManages and mentors Quality Assurance (QA) AnalystsMonitors and consolidates key performance results.Provides feedback and coaching on performance/customer satisfaction survey results.Assesses, manages and communicates the training, competency and development needs of Quality...

Job DescriptionCandidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology or equivalent. At least 2 year(s) of working experience in the related field is required for this position. Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent. 2 Full-Time position(s)...

QA Analyst Manual Level 3Generate documentation based on new applications to share and to train QA team membersDemonstrate a good understanding of testing based on requirements/user storiesAbility to read and understand requirements, specifications and other technical requirementsCan able to mentor Junior TestersShould have knowledge and understanding of...

Quality Assurance Specialist Join our team at McKinley, Taguig as a Quality Assurance Specialist and play a crucial role in ensuring exceptional customer experiences. Key Responsibilities: Monitor interactions and provide timely feedback to ensure accuracy and quality. Coordinate and facilitate call calibration/training...

Quality Engineer Join our team as a Quality Engineer and contribute to the delivery of high-quality software solutions. As a key member of our cross-functional team, you will play a crucial role in ensuring the efficiency and reliability of our codebase. Key Responsibilities: Collaborate with designers, business analysts, and developers to design,...

Duties and ResponsibilitiesIdentifies major areas of quality-based opportunities, use root cause analysis to drill down to actual cause, then disseminate information effectively and implement change improvement.Supervises a dedicated team of QA Analysts and ensures their calibration.Provides operations with daily and weekly highlights on quality and...

About Us:Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work...