Chargeback Officer
2 months ago
Be #InGoodHands with Metrobank
Here at Metrobank, we don't simply hire employees - we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.
With Metrobank, a meaningful life is within your reach
Job Summary:
The jobholder will act as a process lead and is responsible for identifying opportunities for improvements of various chargeback processes, as well as creating and updating of the applicable policies, processes, and manuals.
The jobholder will also act as line trainer assigned to review impacts of card scheme compliance updates related to chargeback and ensure timely cascade to the team through training. He/she is also responsible in providing onboarding and chargeback trainings to new hires, cross-trainees, and other internal business partners.
Qualifications:
Bachelor's degree holder and preferably graduate of any business courseWith good oral communication skillsHas at least three (3) years of work-related experience in end-to-end chargeback resolution processProficient in the following Microsoft applications: Word, Excel, and PowerPointAbility to handle complex and sensitive inquiries/complaints and provide timely and accurate feedback to customersExperience in chargeback or dispute resolution from a financial institution is an advantage
Other Details:
Rank: Junior Officer
Unit: Consumer Business Sector – Credit Operations Group
Location: Metrobank Card Center, Ayala Avenue, Makati City
-
Chargeback Officer
2 weeks ago
Manila, National Capital Region, Philippines Metropolitan Bank & Trust Company Full timeBe #InGoodHands with Metrobank At Metrobank, we're not just hiring employees - we're cultivating future leaders. Our goal is to provide opportunities that enhance your skills and unlock your talents, helping you grow into a well-rounded individual. We offer a supportive environment where you can thrive and reach your full potential. Job Title: Junior Officer...
-
Accounts Receivable Officer
1 month ago
Manila, National Capital Region, Philippines Emapta Full timeJoin our global finance team and unlock the door to the world.Be part of Emapta's global team, a working environment that empowers people to fulfill their international dreams. You will be working with an outsourcing company that builds stable international careers with above-market salaries, plenty of growth opportunities, and a company culture that puts...
-
Accounts Receivable Analyst II
16 hours ago
Metro Manila, Philippines iSupport Worldwide Full timeBe a part of our fast-growing team and unchain all the possibilities!What is your mission?We are seeking a proactive Accounts Receivable Analyst II to manage Accounts Receivable functions, ensuring accurate payment processing, account reconciliation, and chargeback investigations. Reporting to the Finance Manager, you'll maintain account integrity, manage...
-
Management Trainee
2 days ago
Metro Manila, Philippines Genpact Services LLC Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...
-
Customer Service Agent
3 weeks ago
Metro Manila, Philippines enablesGROUP Full timeThe client stands as a prominent figure in the Australian-Asian retail sector, particularly within consumerbrands. Employing a distinctive operating model, they harness collective expertise, a knowledge base, andshared services to propel their businesses, curating a premier portfolio featuring globally recognised brands.Collaborating with compelling brands,...
-
Customer Service Team Leader
2 weeks ago
Metro Manila, Philippines enablesGROUP Full timeThe client stands as a prominent figure in the Australian-Asian retail sector, particularly within consumerbrands. Employing a distinctive operating model, they harness collective expertise, a knowledge base, andshared services to propel their businesses, curating a premier portfolio featuring globally recognised brands.Collaborating with compelling brands,...
-
Accounts Receivable Analyst II
2 hours ago
Manila, National Capital Region, Philippines iSupport Worldwide Full timeBe a part of our fast-growing team and unchain all the possibilitiesWhat is your mission?We are seeking a proactive Accounts Receivable Analyst II to manage Accounts Receivable functions, ensuring accurate payment processing, account reconciliation, and chargeback investigations. Reporting to the Finance Manager, you'll maintain account integrity, manage...
-
Management Trainee
2 days ago
Manila, National Capital Region, Philippines Genpact Services LLC Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...
-
Analyst, Financial Analysis
4 months ago
Manila, Philippines Northern Trust Full timeAbout Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring...
-
Analyst, Financial Analysis
4 months ago
Manila, National Capital Region, Philippines Northern Trust Full timeAbout Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...
-
Customer Service Agent
3 weeks ago
Manila, National Capital Region, Philippines enablesGROUP Full timeThe client stands as a prominent figure in the Australian-Asian retail sector, particularly within consumerbrands. Employing a distinctive operating model, they harness collective expertise, a knowledge base, andshared services to propel their businesses, curating a premier portfolio featuring globally recognised brands.Collaborating with compelling brands,...
-
Customer Service Team Leader
2 weeks ago
Manila, National Capital Region, Philippines enablesGROUP Full timeThe client stands as a prominent figure in the Australian-Asian retail sector, particularly within consumerbrands. Employing a distinctive operating model, they harness collective expertise, a knowledge base, andshared services to propel their businesses, curating a premier portfolio featuring globally recognised brands.Collaborating with compelling brands,...