Lending Support Representative | Onsite | Dayshift
4 weeks ago
LENDING SUPPORT REPRESENTATIVE
Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.
WHAT IS A LENDING SUPPORT REPRESENTATIVE?
Our awesome client, a leading company based in AU is looking for a LENDING SUPPORT REPRESENTATIVE to join their team.
WHAT WILL BE YOUR MAIN RESPONSIBILITIES?
CAct as first point of contact (inbound calls/emails) for all customer and broker enquiries relating our online application form, credit policy and status of new applicationsSupporting our customers and their brokers through the loan application, approval and settlement processes via telephone and emailCollecting and analysing customer documents to ensure it meets Wisr’s creditpolicyCalculating loan term and serviceability options with applicants and brokersLiaising with credit operations and payments teams to ensure loan applications meet our turn-around-timesAssisting customers submit loan applications, including assisting with contract e-signatures via inbound and outbound callsBuild and maintain external broker and customer relationshipsWork closely with Lending Consultant team to ensure we deliver exceptional service and hit settlement targetsHandle high volume of emails ensuring it is passed to the appropriate area of the business and allowing seamless processing of customers loan applications.MEASURES OF SUCCESS
Number of daily calls takenNumber of daily emails handledCall and email qualityDaily team telephone grade of service (GOS)
WHAT ARE WE LOOKING FOR?
1-2 years of customer service experience in a fast-paced environment, handling both inbound and outbound calls and emails.Well versed with loan application processes, including document collection, credit policy adherence, and assisting customers through application and settlement stages.Effective verbal and written communication skills, with the ability to interact professionally with customers, brokers, and internal teams.Comfortable using digital tools and quick to adapt to new software and processes; familiarity with financial services or banking systems is a plus.Ability to build and maintain strong relationships with customers and brokers, ensuring high levels of service and satisfaction.Capable of managing a high volume of inquiries while ensuring accuracy and efficiency in processing loan applications.Must be well versed in using MS Offices.-
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