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Dayshift Customer Service Representative

3 months ago

Metro Manila, Philippines WHR Global Consulting Full time

WHR Global Consulting, a global talent solution provider is looking for a stellar candidate to fill the role of Customer Service Representative for its client based in Ortigas Center, Pasig City

This is for direct hiring and for a dayshift full-time role.

Requirements:

● Graduate of any 4-year course, preferably in communications or business management
● With at least 6 months - 1 year working experience as Customer Care Asst. from real estate industry
● Fresh graduate can apply
● Proficient knowledge of customer service, preferably in the finance or real estate industry
● Outstanding communication skills, both written and verbal.
● Strong people skills.
● Excellent phone etiquette.
● Outstanding organizational skills.

Responsibilities: (day to day, expectations)

● Handle and address clients’ inquiries, requests, complaints and other after-sales communication initiated by clients 

● Ensure customer service, proper client interaction and use of the system. 

● Monitoring average turnaround time and overall team volume, analyzing and recommending improvements to better customer service 

● Checking team to client interactions regularly to ensure quality of communications

Work Schedule: Mon-Fri (9AM - 6PM)