Manager, Quality Assurance

4 months ago

Pasay City, Philippines Conduent Business Services Philippines, Inc. Full time

Job Track Description:

  • Requires broad technical expertise and industry knowledge.
  • Accountable for program management functions.
  • Assists others in achieving goals.
  • Manages performance appraisals and pay reviews.
  • Manages training for 3 or more employees.
  • Manages hiring and termination actions.

General Profile

  • Accountable for team performance and results.
  • Manages professional employees and/or supervisors.
  • Adapts and prioritizes based on resource and operational challenges.
  • Acts based on policies, procedures.
  • Receives guidance from managers.
  • Provides technical guidance to employees, colleagues, and customers.

Functional Knowledge

  • Understands and applies concepts in the field of expertise. 
  • Has growing knowledge of other disciplines.

Business Expertise

  • Translates strategy and priorities into work product.

Impact

  • Positively impacts level of service.
  • Impacts the teamâs ability to meet quality, volume, and timeline targets.
  • Guides based on policies, resource requirements, budgets, and business plans.

Leadership

  • Builds team engagement to meet service and operational challenges.
  • Provides recommendations for OT, operational expenses, and rollup data.

Problem Solving

  • Resolves technical, operational, and organizational problems.
  • Supports problem solving across an organizational matrix.

Interpersonal Skills

  • Guides and influences internal and external customers, or agencies.

Responsibility Statements

  • Manages the operation of the organization's total quality management (TQM) program.
  • Supports the creation of systematic approaches for assuring high-quality services that meet customer needs.
  • Develops program communications for employees.
  • Develops training and related reward systems.
  • Develops, implements, and leads key process improvement efforts.
  • Influences cross-functional efforts.
  • Develops systematic approaches for assuring high-quality services.
  • Influences the interface of key activities within the functions of the organization.
  • Supports the hiring of team members and completes performance reviews.
  • Performs other duties as assigned.
  • Complies with all policies, procedures, and standards.

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