Front Office Supervisor

1 week ago

Metro Manila, Philippines KMC Solutions Full time

Make your next big career move by applying as KMC Solutions’ next CUSTOMER SUCCESS LEAD

 

The Customer Success Lead is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected as a Customer Success Lead that he/she can manage the site and a small team of individuals with one goal which is always to maintain the office facility’s show readiness and give exceptional customer experience.  

 

FRONT DESK MANAGEMENT: 

Providing support on the reception/front desk through:Answering and dispersing calls and inquiriesWelcoming/ receiving applicants, visitors, and clients of the CompanyResponding/ addressing tenant concerns and walk-in inquiriesHandling daily incoming and outgoing mailReceiving, distributing, and filing incoming letters, billings, invoices, documents and/or other communicationsManaging the front office dailyAssisting photocopy, printing, scanning client requestGate pass/work permit processingPreparing and accomplishing errand formMonitoring the cleanliness in the concessionaire areaAny ad hoc duties as required 

 

GENERAL SERVICES / TENANT SERVICES 

Lead representative in the workplace Conference room reservation assistance Reporting and coordinating any workplace issues and ensures job completion Providing effective solutions to problems/issues arising Providing administrative support to members Providing unmatched customer experience Building strong relationship with members Enforcing company policies and procedures, and safety and health regulations and standards 

 

GENERAL ADMIN 

Attending ticket requests Ensuring no ticket SLA breach Assisting in Check releasing Assisting office walk tours with prospective clients and marketing events Offering and serving refreshment to Client Assisting and doing simple troubleshoot IT concerns like wifi connection, borrow of LAN/ HDMI Coordinating with vendor for any Client request below 20K Ensuring furniture and fixture asset tags are intact and complete in inventory Conducting Energy Conservation initiatives Distributing monthly treats Following operational processes and procedures Enforcing house rules and security policy Attending and handling site concerns  Organizing Site lead’s monthly meeting Ensuring that all permits are posted and updated Ensuring email blast and circular memos from the building are cascaded accordingly Ensuring all trackers are accurate and updated Ensuring that onsite storage is clean and organizedPetty Cash ManagementMonitors Site expensesManagement of Utility personnelEnsures that the assigned tasks of the utility personnel are performed and/or accomplished 

 

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT  

Ensuring Office Show-readiness, cleanliness and maintenance Working on day-to-day issues with facilities and building admin  Conducting weekly facilities walkthrough to address current and urgent issues Has the Ability to foresee site issues and members’ needs  Coordinating facilities/building issues Setting Quarterly coordination meetings with the Building Admin Attending punch listing with projects and contractor 

 

LEADERSHIP 

Responsible for managing a small team Keeping team motivated, and providing guidance to team members Keeping team focused and on track for the immediate tasks/projects Monitoring team’s performanceHandling minor or small-scale work assignments/projectsHandling minor, unforeseen issuesProviding immediate resolution 

 

 MINIMUM COMPETENCIES 

Capable of dealing with local staff and foreign clients Enthusiastic, Outgoing, responsible, motivated, dedicated Above average verbal and written communication skills Has high attention to detail, a fast learnerExcellent interpersonal skillsExtraordinary multitasking skillsGood time management skillsCan work under minimal supervisionHas the ability to lead a small teamHas delegation and motivational skillsGood decision-making skillsAbility to present well to high-level clients – local and foreignAbility to deliver services with the highest standardsWilling to work on a shifting scheduleWilling to be assigned to other KMC sites 

 

MINIMUM QUALIFICATIONS 

Business Administration, BS HRM, BS Tourism, or any similar courses At least 3 years of work experience as Front Office Staff or Admin Assistant Proficient in Powerbi application Proficient in MS Office applications (MS Word, Excel, Powerpoint, Office 365) 

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