Front Office Agent

7 days ago

Metro Manila, Philippines Red Planet Philippines Services Corporation Full time

Based in Red Planet Manila Aseana City 

(17-B Lot 38 Block 2, Bradco Avenue, Brgy. Baclaran, Parañaque City 1700, Philippines)

 

Responsibilities:

 

Responsible for attending to the needs of guests, especially during check-in and check-out. Providing information to guests about hotel policies, services and amenities. Register all incoming guests, making sure all pertinent information is obtained, identification checked, confirmation sheet is printed and signed by guest. Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.). Selling rooms to “walk-in” customers. Entering/changing reservation information on the computer system. Anticipates guests and hotel needs by constantly evaluating the hotel environment and guests for cues. Posting charges to guest accounts. Processing payments accurately from guests. Making necessary corrections to guest accounts. Supervise the housekeeping team and perform room quality checks. Informing the housekeeping department about room status/availability. Listening for and responding to guest complaints. Cleaning the front desk area. Maintaining daily logs; daily reservation count for arrivals and departures. Prepares and documents accurate shifts and daily reports. Balancing shift work and cash drawers. Acts with integrity, honesty and knowledge that promote the mission, values and culture of Red Planet Hotels. Delivers consistent Red Planet Experience and Red Planet Service to all guests at all times. Maintains regular and consistent attendance and punctuality. Maintains a clean and organized workspace to enhance productivity.Recognizes and reinforces individual and team accomplishments. Provides coaching to newly-joined employees as required. Adheres to all company standards, procedures and guidelines.

Requirements:

 

Candidates must possess at least a Bachelor's/College Degree, Hospitality/Tourism/Hotel Management or equivalent.Required skill(s): excellent interpersonal, customer service oriented, computer literate, Proficient Skills In Oral Communication.Required language(s): English, FilipinoMust have at least 1 year of working and/or acquired experience in the hotel or related field is required for this position.Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.Willing to work in shifting schedules including graveyard.Must be willing to be assigned in Parañaque City.

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