Zoom - Channel Order Processing I Specialist
1 month ago
Zoom (zoom.us) is the world leader in video communications. Hundreds of thousands of businesses turn to Zoom for video and web collaboration, and we have the highest customer satisfaction in our industry. In all measures - revenues, team, customers - Zoom is growing at an explosive pace. Now is the time to get on board at Zoom. It's an awesome place to work, and we're looking for the best people to join us.
This role is for a Shared Services, Channel Order Processing I Specialist to be part of our Revenue Operations and Enablement team. The ideal candidate will be knowledgeable of Channel sales processes so that they can support processing orders for Zoom’s partners. The Channel Order Processing I Specialist spends their day validating purchase orders from Partners and providing order processing support to internal and external stakeholders. In order to be successful in this role, one must have high attention to detail, be able to understand complex Channel orders, follow system logic and have strong critical thinking skills. This role is best suited for an individual with strong quoting and order processing experience and can untangle the complexities of the quote to cash sales lifecycle. The Channel Order Processing I Specialist is also expected to become knowledgeable in all of Zoom’s product offerings to best support the order and quoting process.
Sales are the biggest driver of our company's success, so your position plays a crucial role at our company. This role will work with cross-functional teams to support our Channel Acceleration initiatives. This is a phenomenal opportunity to learn about sales and channel operations functions in a high-tech SAAS environment.
On top of your salary, here are the exciting benefits you can look forward to:
Work from the comfort of your own homeComprehensive healthcare benefits for you and your dependentsMental wellbeing programs for you and your dependentsCompetitive time off and vacation policyThriving workplace culture centered on caring, diversity, and inclusionThe main responsibilities of a CHANNEL ORDER PROCESSING I SPECIALIST include:
Responsible for receiving and validating channel orders from Zoom’s Partners (Direct Resellers, Distributors and others)Take actions to drive resolution with Zoom’s Partners if there are issues or inaccuracies on channel purchase orders (PO)Create order provisioning quotes using Zoom’s quoting tools and confirm channel orders are accurate for processingReview incoming orders to determine if it results in an upsell or downsell using Zoom’s order type definitionsKnowledgeable on Zoom products and services to drive resolution of outstanding product concernsDemonstrate proficiency in satisfying customer needs while ensuring adherence to company business guidelinesRespond to Channel Order Processing tickets in ServiceNow adhering to defined Service Level Agreement (SLA)Respond to Channel Cross Functional Teams requests in support of their processes and inquiriesContribute to ongoing process and workflow improvementsSupport Month and Quarter close activities-
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