Zoom - Channel Order Processing I Specialist

1 month ago


Metro Manila, Philippines KMC Solutions Full time

Zoom (zoom.us) is the world leader in video communications. Hundreds of thousands of businesses turn to Zoom for video and web collaboration, and we have the highest customer satisfaction in our industry. In all measures - revenues, team, customers - Zoom is growing at an explosive pace. Now is the time to get on board at Zoom. It's an awesome place to work, and we're looking for the best people to join us. 

This role is for a Shared Services, Channel Order Processing I Specialist to be part of our Revenue Operations and Enablement team. The ideal candidate will be knowledgeable of Channel sales processes so that they can support processing orders for Zoom’s partners. The Channel Order Processing I Specialist spends their day validating purchase orders from Partners and providing order processing support to internal and external stakeholders. In order to be successful in this role, one must have high attention to detail, be able to understand complex Channel orders, follow system logic and have strong critical thinking skills. This role is best suited for an individual with strong quoting and order processing experience and can untangle the complexities of the quote to cash sales lifecycle. The Channel Order Processing I Specialist is also expected to become knowledgeable in all of Zoom’s product offerings to best support the order and quoting process. 

Sales are the biggest driver of our company's success, so your position plays a crucial role at our company. This role will work with cross-functional teams to support our Channel Acceleration initiatives. This is a phenomenal opportunity to learn about sales and channel operations functions in a high-tech SAAS environment.

On top of your salary, here are the exciting benefits you can look forward to:

Work from the comfort of your own homeComprehensive healthcare benefits for you and your dependentsMental wellbeing programs for you and your dependentsCompetitive time off and vacation policyThriving workplace culture centered on caring, diversity, and inclusion

The main responsibilities of a CHANNEL ORDER PROCESSING I SPECIALIST include:

Responsible for receiving and validating channel orders from Zoom’s Partners (Direct Resellers, Distributors and others)Take actions to drive resolution with Zoom’s Partners if there are issues or inaccuracies on channel purchase orders (PO)Create order provisioning quotes using Zoom’s quoting tools and confirm channel orders are accurate for processingReview incoming orders to determine if it results in an upsell or downsell using Zoom’s order type definitionsKnowledgeable on Zoom products and services to drive resolution of outstanding product concernsDemonstrate proficiency in satisfying customer needs while ensuring adherence to company business guidelinesRespond to Channel Order Processing tickets in ServiceNow adhering to defined Service Level Agreement (SLA)Respond to Channel Cross Functional Teams requests in support of their processes and inquiriesContribute to ongoing process and workflow improvementsSupport Month and Quarter close activities

  • Manila, National Capital Region, Philippines KMC Solutions Full time

    Zoom ) is the world leader in video communications. Hundreds of thousands of businesses turn to Zoom for video and web collaboration, and we have the highest customer satisfaction in our industry. In all measures - revenues, team, customers - Zoom is growing at an explosive pace. Now is the time to get on board at Zoom. It's an awesome place to work, and...


  • Manila, National Capital Region, Philippines KMC Solutions Full time

    Make your next big career move by applying as KMC Solutions' next CHANNEL QUOTE SPECIALIST Channel Quote SpecialistZoom ) is the world leader in video communications. Hundreds of thousands of businesses turn to Zoom for video and web collaboration, and we have the highest customer satisfaction in our industry. In all measures - revenues, team, customers -...


  • Metro Manila, Philippines JOSEFINA MANUFACTURING INC (SO-EN Lingerie Philippines) Full time

    JOB SUMMARYGuarantees efficient workflow of all daily order processing activities through proper delegation, internal and external coordination, and efficient inventory management. DUTIES & RESPONSIBILITIESOrder Processing1.Delegate sales order encoding to subordinates and ensure the team meets the set time parameter without sacrificing accuracy and...


  • Manila, National Capital Region, Philippines KMC Solutions Full time

    Make your next big career move by applying as KMC Solutions' next Porting SpecialistThe Porting Specialist position is part of a team that is responsible for the overall phone service delivery of voice, SMS, regulatory compliance, number management, and number porting to customers (new and existing) from the time the order is received to order completion. In...


  • Metro Manila, Philippines Land Bank of the Philippines - Government Full time

    Procurement Specialist I in NCR For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.

  • Sales and Channel

    1 month ago


    Metro Manila, Philippines Amorepacific Philippines Inc. Full time

    Principal Accountabilities(List accountabilities of the role)Responsible for sales achievement and growth of channelsTrack, evaluate and push sales for retail and drive demand for company productsMaintain healthy inventory with profitable lines and best-sellers at channels to optimize salesEnsure stock in and stock out activities to be completed in a timely...


  • Metro Manila, Philippines TUV Rheinland Philippines Inc. Full time

    Timely issuance of final inspection report and LPSR/SR. Responsible for weekly and monthly LPSR Summary reporting. Issuance of Invoice, updating the system and sending of Billing document and Final report to clients, as required. Coordinate with clients for all necessary supporting documents / records in order to begin with the official process of...


  • Manila, National Capital Region, Philippines UNICONS BUSINESS SERVICES INC Full time

    About the roleWe are seeking a highly organised and detail-oriented Order Qualification Specialist to join our team at UNICONS BUSINESS SERVICES INC in Ortigas Pasig City Metro Manila. In this full-time role, you will be responsible for ensuring the accuracy and completeness of customer orders, playing a crucial part in our efficient order fulfilment...


  • Metro Manila, Philippines DEPARTMENT OF EDUCATION Full time

    Education Program Specialist I in NCR For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.


  • Metro Manila, Philippines Genesys Cloud Services Cayman Ltd. - Philippine Branch Full time

    Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...


  • Manila, National Capital Region, Philippines JOSEFINA MANUFACTURING INC (SO-EN Lingerie Philippines) Full time

    JOB SUMMARYGuarantees efficient workflow of all daily order processing activities through proper delegation, internal and external coordination, and efficient inventory management. DUTIES & RESPONSIBILITIESOrder Processing1.Delegate sales order encoding to subordinates and ensure the team meets the set time parameter without sacrificing accuracy and...


  • Manila, National Capital Region, Philippines Emerson Electric (Asia) Limited - ROHQ Full time

    Copeland is a global provider of sustainable climate solutions, creating efficient residential, commercial, and industrial spaces through HVACR technologies. By joining us as a Specialist I, Accounts Receivable, you will be providing first-line credit and collection services to Copeland customers.In this capacity, you will ensure that key performance...


  • Manila, National Capital Region, Philippines TUV Rheinland Philippines Inc. Full time

    Quality Assurance Specialist Join our team at [Company Name] as a Quality Assurance Specialist, where you will play a crucial role in ensuring the highest standards of quality in our operations. Key Responsibilities: Issue final inspection reports and LPSR/SR in a timely manner. Prepare weekly and monthly LPSR Summary reports. Process invoices, update...


  • Metro Manila, Philippines Conduent Full time

    Responsibilities:Reviews and approves entries, transactions, reconciliations, and/or reports.Ensures compliance to accounting and finance principles, policies, processes, controls, and contract documents.Processes and prepares most complex cash application transactions and related matters within the assigned functional group, provides the daily cash...


  • Metro Manila, Philippines Emerson Electric (Asia) Limited - ROHQ Full time

    Emerson’s 133 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Technical Support Engineer I, Order Engineering, you will be responsible for validating orders for accuracy and completeness of the information and...


  • Manila, National Capital Region, Philippines Land Bank of the Philippines - Government Full time

    Procurement Specialist I in NCR For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.


  • Metro Manila, Philippines Jollibee Group Full time

    The Process Improvement Specialist is responsible for providing strategic support to the Restaurant Systems Manager in the integration and formulation of processes that will deliver effective systems in restaurant operations management. The role shall also support the RS Manager in ensuring the effectiveness of implemented systems through proper management...


  • Metro Manila, Philippines KMC Solutions Full time

    Make your next big career move by applying as KMC Solutions’ next CLIENT SERVICES SPECIALIST I !The Client Services Specialist is responsible for purchasing materials, supplies and services as required and delivered in a timely manner. Main responsibilities will include strategic sourcing of operation's requisitions and negotiating effectively to vendors....

  • Onboarding Specialist

    2 weeks ago


    Metro Manila, Philippines OutForce Inc. Full time

    Job Overview:We are looking for a highly motivated and customer-centric individual to join our team as a Onboarding Specialist. In this role, you will be responsible for mastering our SaaS product and providing outstanding support to customers. You will play a key role in guiding clients through the onboarding process, troubleshooting issues, and ensuring...


  • Metro Manila, Philippines Engie Impact Philippines Inc. Full time

    Job Responsibility:· Undertake IES thermal modelling for the sustainability team relating to CIBSE· Willing to support wide ranging sustainability appointments under the RIBA Green overlay framework· Issuing of RFIs, reports, calculations, technical reports, presentations, method statements and action lists.· Carry out independent reading and research to...