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Senior Engineer

3 months ago

Metro Manila, Philippines Crosspoint Telecom Inc. Full time

What we’re looking forMust have experience working on Cisco Meraki, Fortinet and other related networking gears. (REQUIRED)Must have experience working on Switches, Routers, Wireless Access points and other related networking gears. (REQUIRED)Strong experience with Active Directory and Window Servers 

CCNA certificate is a plusExperience using Connect wise is a plus Experience working in an MSP environment is a plusSignificant experience in networks and security appliances, ideally in an enterprise environmentProven experience with Routing & Switching (BGP, OSPF & VRRP) and SD-WAN technologiesStrong experience in Windows Server Operating Systems, Active Directory, Group Policy, DNS, Exchange, Office 365 and virtualization technologies.Good knowledge of TCP/IP, Cloud Technologies, and IT securityExperience with multi-server infrastructure including virtualization and application clustersSignificant experience in designing, implementing and troubleshooting leading edge technology solutionsProven experience delivering multiple projectsExcellent documentation skills Leadership qualitiesExcellent interpersonal skills with the ability to communicate with a range of technical and non-technical peopleGood written communication skillsMust be able to work as part of a teamAbility to problem solve and think both logically and laterallyThe ability to apply good time management discipline and work under pressure Client focused attitudeStrong willingness to learn and pass on knowledgeAbility to work hybrid set up (2x a week onsite - Makati office) 

 

What to Expect in the Role

The primary role of the Senior Engineer is to provide technical support to clients including remedial maintenance support on infrastructure, LAN and WAN networks and implementation of new projects, while acting as an escalation point in areas of expertise.

Duties and Responsibilities

Providing remote support for client environmentsTesting, diagnosing, repairing, configuring and upgrading hardware and associated IT equipment on client environmentsTroubleshooting, analyzing, and identifying hardware and network system faults, evaluate alternative solutions, determine and implement the solution processWorking with clients to understand technical requirements across the businessRecommending and assisting with the selection of relevant technologies and products for projects Developing high level and low-level design documentationMonitoring and reviewing daily logs and creating incident tasks where action is requiredLiaising with vendors if requiredEnsuring equipment configuration, error logs and code levels are within set specificationsActing as an escalation point and aiding more junior members of the team Acting as a technology specialist in areas of expertisePerforming analysis and testing and making recommendations in a capacity of a technical expertPreparation of projects and changes including assumptions, scope of works, functional specifications, implementation planning and deliverablesPerforming detailed requirements capture and analysis activity for infrastructure solutions utilising and integrating the existing product suitesAssisting in solution architecture/design where required Providing technical pre-sales support to the sales team including content for quotes, proposals and tender responsesDeveloping and maintaining technical procedure and system documentation for the supported architecturesProactively improving and automating technical proceduresMaintaining and developing broad, high level technical knowledge and skills across technologies deployed by New Era, through self-study and internal and external training coursesDocumenting daily activity, through mandated time sheeting system, in an accurate and timely mannerOther related duties as required

 

Work Schedule

Will follow Australia Eastern Standard Time Weekends off Hybrid set up (2 days' work onsite, 3 days remote set up) 

 

Perks or joining us

Competitive Salary + AllowanceHMO + 1 dependent Group Life Insurance Work flexibilityA friendly team environment with a strong technical support networkBroad range of options for training and developmentInternal career growth for high performers Equipment provided by the company.

 

EEO/AA Statement

New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, physical or mental disability, or covered veteran status. 

In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training