System and Methods Associate

4 days ago


Metro Manila, Philippines South Asialink Finance Corporation Full time

JOB DESCRIPTION:

The Digital and Process Innovation Department is seeking a proactive and detail-oriented System and Methods Associate to join our team. This role focuses on guiding and supporting the development, implementation, and enhancement of systems and methods within the company. The ideal candidate should have a strong background or knowledge and skills in process documentation, including SOPs, process maps, policies and procedures, and manuals/user guides.

 

KEY RESPONSIBILITIES:

1. System and Methods Development and Improvement
• Assist in the creation, implementation, and continuous improvement of organizational systems and methods.
• Collaborate with various departments to identify and document process requirements and improvements.
• Ensure alignment of system enhancements with company goals and objectives.


2. Process Documentation
• Develop and maintain comprehensive Standard Operating Procedures (SOPs) and process maps using BPMN 2.0 modeling standard.
• Create detailed policies and procedures to ensure consistency and compliance across the organization.
• Produce user-friendly manuals and guides for end-users, ensuring clarity and accessibility.


3. Implementation Support
• Provide hands-on support during the implementation phase of new systems and processes.
• Conduct training sessions and workshops to ensure smooth adoption of new methodologies.
• Monitor and evaluate the effectiveness of implemented systems and make necessary adjustments.


4. Quality Assurance and Compliance
• Ensure all documentation meets regulatory and quality standards.
• Regularly review and update documentation to reflect changes in processes and regulations.
• Conduct internal audits to ensure compliance and identify areas for improvement.


5. Cross-Departmental Collaboration
• Work closely with IT, Operations, and other departments to align system improvements with broader organizational goals.
• Act as a liaison between technical and non-technical teams to effective communication and implementation.

 

QUALIFICATIONS and SKILLS:

Bachelor's degree in business administration, industrial engineering, or a related field.Proven experience or knowledge and skills in process documentation and systems development.Strong analytical skills and attention to detail.Excellent communication and collaboration skills.Proficiency in using process mapping and documentation tools.A proactive approach to problem-solving and a commitment to continuous improvement.

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