F&B Associate
5 hours ago
JOB SUMMARY
The F&B Associate responsibilities include greeting and welcoming guests. Provide information about the outlet's menu and promotion, take orders, deliver food and collect bills. Multi-task in front and back of the restaurant/bar. Deliver a ‘Wow’ experience in a fast paced environment.
RESPONSIBILITIES
Greet guests in a warm and friendly manner, lead guests to their table.Present the menu and make recommendations (must be knowledgeable of food items portion, cooking method, ingredients and length of time to prepare).Offer daily specials and promotions.Well versed with outlet’s products and services; can sell products when appropriate.Take accurate food and beverage orders, note preferences / special requests and repeat orders to customers. Take the order to the cashier for posting and inform the kitchen team of the order. Inspect food and beverage items if up to standard before serving.Deliver checks when requested, return change or obtain signature for card payments.Provide a high standard of service through active interaction with guests.Keep up to date with ongoing discounts offered to members / employees and inform dining guests of privileges, if any. Ensure all cutlery, china wares and glasses are spotless, clean, well stocked and ready for service. Report to the F & B Supervisor of any breakage, loss and if there are any insufficient items.Report broken equipment to F&B Supervisor.Take note of issues raised by restaurant/bar guests and escalate issues to the F & B Supervisor for resolution as soon as possible.QUALIFICATIONS
At least Senior High School graduatePreferably at least one (1) year service experience in any 3 or 5 star hotel / casino / restaurantExperience in gaming or hospitality industry is an advantageGood English written and verbal communication skills (knowledge of other dialects and languages is a plus)Able to build good working relationships and deal with different types of individualWorks and communicates effectively with a teamSelf-motivated, reliable, and able to deliver results with minimal supervisionPositive and confident personalityOrganized and has great attention to detailsFlexible to changing business demandTeamplayerKnowledge of operating ‘Point of Sales’ system
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