Fleet Management Service Associate
3 months ago
Toyota Mobility Solutions is looking for a Fleet Management Service Associate to join our team based in Makati City, Metro Manila, Philippines.
A Fleet Management Service Associate is a member of the team who handles the business development and operations management of the fleet business unit and services of the company.
You are tasked to further develop the business unit, improve its existing services, and expand the fleet solutions we can offer to our clients. You will also oversee the operations of the business unit, ensuring quality customer service and efficient business transactions.
In this role, you will directly coordinate with our business partners and clients, providing information about the company and its mobility services.
Responsibilities:
Business development and operations management of the Fleet Management Services.Communicate direction and process documents related to the business unit's transactions and requirements.Coordinate with service providers and internal personnel, ensuring efficient and quality customer service and transactions.Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.Coordinate with relevant departments to ensure swift resolution of customer problems.Follow up with customers to ensure their issues are resolved to their satisfaction.Generate reports and conceptualize improvements to performance and services.Provide information about the business unit's services to business partners and clients.
Requirements:
You have a bachelor's degree in Industrial Engineering, Marketing, Business Administration, Operations Management, or equivalent fields with a strong focus on business development and management.You are able to multitask and communicate with different types of people.You have the ability to recommend good decisions, both for the company and the customer.You have the ability to say no to stakeholders without compromising the relationship.You have a good understanding of people; you can pick up customer needs and provide product knowledge quickly.You can deal with ambiguity and handle objections.You have the ability to take projects from concept to implementation.Excellent verbal and written communication skills.Strong problem-solving and conflict-resolution abilities.Ability to remain calm and professional under pressure.Previous experience or background in Customer Relations is preferred, but not required.-
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