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Global Sourcing Coordinator | Import Buying Exp | Onsite Ortigas

2 months ago

Metro Manila, Philippines Satellite Office Full time

GLOBAL SOURCING COORDINATOR 

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.
 

WHAT IS A GLOBAL SOURCING COORDINATOR?

Our awesome client a company based in Australia is looking for a Global Sourcing Coordinator to be part of their team.
 

Role Description and Responsibilities

The Production Support Associate (PSA) directs day to day order processes by developing sales orders, generating purchase orders and directing quality through product testing and inspections, proof approvals, shipping and tracking. The PSA also manages order scope changes with revised documents and details and ensures orders are invoiced within two business days of shipment. Communication is a key factor of this role to make sure the EMEA Import Team, Account Managers, Client Services Coordinators and even Clients know the status of their orders and raising flags if issues are identified.

 

Required Skills and Qualifications

Experience Requirements

1-3 years exp supporting a fast-paced department. Previous exp in a buying team preferred

1+ years in supporting salespeople

1+ years customer service management

1+ years in project management

4-year college degree preferred but not required

Intermediate to advanced proficiency in Microsoft Suite, i.e., Word, Excel, PowerPoint, SharePoint. Exp with Oracle and Smartsheet a plus

Experience in promotional/branded merchandise &/or international business a plus

Experience in product compliance and product quality / inspections a plus

Job Skills & Traits

Career interest in Global Sourcing/Supply Chain Management and an aptitude for growth within the department

Interest in product compliance and quality as part of the role will require the ability to arrange, track and report on testing and inspection results

Possess outstanding customer service skills to work with both internal and external clients

Must be a highly productive, self-starter with strong problem-solving skills

Excellent project management skills including multi-tasking, prioritizing, excellent time management and organizational skills

Ability to partner with account management team to support achievement of account objectives

Positive team player with a proven ability to build strong relationships

Ability to work in a high-pressure environment

Excellent English language skills (written, verbal and interpersonal skills)

DUTIES & RESPONSIBILITIES

Support EMEA Import team to include but not limited to:Placing, updating and Receiving Purchase OrdersOrder and project trackingUpdate Project TrackersBook, track and report on product testing and goods inspections

Enrich sales orders and generate purchase orders in Oracle EBS

Direct day to day order processes, including timelines, quality, proof approvals, shipping and tracking

Manage order scope changes including updating PO’s, sending revised artwork and gaining Account Manager approval on changes

Ensure orders are invoiced within 2 business days of order shipping

Communicate timely order status to the EMEA Import Team, Account Manager, CSC, and client

Proactively manage OOR and provide solutions to issues

Inform Supervisor of any potential issues with orders, workload, and partnership

Complete internal documents as required (ex: SSRM, C&R, BE, etc)

Partner with various departments within BDA to ensure customer satisfaction

Provide outstanding customer service and partner with EMEA Import Team in handling issue resolution and customer escalations

Achieve individual performance metrics and measurements

Maintain high levels of professionalism when interacting with BDA employees and clients

Fulfill PSA 1 level tasks and preferably support an account with a complexity level 1 based on the business needs