USRN l Nurse Triage

1 month ago

Metro Manila, Philippines Hexaware Technologies Phil. Branch Full time

Qualifications 

NCLEX-RN certified nurses with 3-5 years of recent Telephone Triage experience/ Call Center Experience Licensure in at least one US state is required. Nurses registered in the state of Illinois are highly preferred Preferred candidate with minimum 2 years of clinical experience in a physician office, one or more specialties, home health, critical care and/or emergency roomDemonstrates empathy and compassion while interacting with patients, understanding their concerns, and providing support.Clinical Assessment: Skilled in handling different types of calls from patients/care givers, assessing patient symptoms and determining whether medical attention is necessary. Ability to provide guidance on self-care when appropriate.Experience working with Electronic Medical/Health Records and documenting electronically.Experience with various computer software, knowledge of Microsoft Word, Excel, Outlook, and the internetTyping skills to prepare forms and correspondence with speed and accuracy.Skilled in speaking English clearly and distinctly, with appropriate grammar. IELTS / TOEFL certification would be a value addDemonstrated ability to work as part of a team while functioning independently, maintaining confidentiality in all assignments, and showing initiative in identifying and solving problems as they occur.

 

Role and Responsibility: 

As a Telephone Triage Nurse accept telephone calls from patients with varying levels of acuity and types of medical concerns including but not limited toPerforms to the level of a licensed registered nurse as dictated by the Illinois Nurse Practice ActGeneral health inquiriesChronic disease managementMedication ManagementMental health concernsPromote clear and coherent verbal communication following an appropriate line of questioning & clinical assessmentMedication advice: Provide advice on over-the-counter medications and recommend appropriate dosagesReferral to Healthcare providers: Direct patients to the appropriate healthcare provider if necessary, such as primary care physician, specialist or emergency departmentFollow-up care: Provide follow-up care, checking in with patients to see how they are doing and ensuring that they are following the recommended treatment planAssures quality of care by adhering to therapeutic standards; measuring health outcomes against patient care goals and standards; making or recommending necessary adjustmentsManage prescription refills per protocol.Accurately documents symptoms/complaints, nursing assessments, advice provided and patient/caller response in patient and department records.Maintains accurate and detailed patient records and pertinent information; posts tests and documents patient education provided. Enters all pertinent communications with the patient into the Medical RecordResolves patient problems and needs by utilizing multidisciplinary team strategies as appropriate and assists in the development of case management metrics to identify opportunities to improve careAs a member of a health care team, functions in the role of patient advocate by being in the position of initial contact for patient-related issuesFollows patient privacy in accordance with HIPAA.Ability to make sound decisions quickly and effectively, especially in urgent or critical situationsConducting outbound calls to patients in need of medical advice or follow-up care

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