BPO Planning

Overview of EAP Supervisor Duties:• Line Management of Telephone Counsellors• Performance Management of Telephone Counsellors• Supervision of the team• Team Recruitment• Rota Management• Clinical Case EscalationSkillsets Required/Qualifications• Active Mainland USRN License • Experience managing remote teams• At least 2 years of BPO...

Overview of EAP Supervisor Duties: • Line Management of Telephone Counsellors • Performance Management of Telephone Counsellors • Supervision of the team • Team Recruitment • Rota Management • Clinical Case Escalation Skillsets Required/Qualifications • Active Mainland USRN License • Experience managing remote teams • At least 2 years of...

Overview of EAP Supervisor Duties: • Line Management of Telephone Counsellors • Performance Management of Telephone Counsellors • Supervision of the team • Team Recruitment • Rota Management • Clinical Case Escalation Skillsets Required/Qualifications • Active Mainland USRN License • Experience managing remote teams • At least 2 years of...

Determines queue personnel needs during times of heavy call volume. Provides schedules for contact centers to ensure maximum performance. Forecasts daily contact and technician availability. Monitors incoming queues and ensures technicians are available for support. Responds to contact center routing and tool outages and other business continuity and...

USRN ManagerPrimary Responsibilities• Sets team direction, resolves problems and provides guidance to members of own team• May oversee work activities of other supervisors• Adapts departmental plans and priorities to address business and operational challenges• Influences or provides input to forecasting and planning activities• Product, service or...

USRN Manager Primary Responsibilities • Sets team direction, resolves problems and provides guidance to members of own team • May oversee work activities of other supervisors • Adapts departmental plans and priorities to address business and operational challenges • Influences or provides input to forecasting and planning activities • Product,...

USRN Manager Primary Responsibilities • Sets team direction, resolves problems and provides guidance to members of own team • May oversee work activities of other supervisors • Adapts departmental plans and priorities to address business and operational challenges • Influences or provides input to forecasting and planning activities • Product,...

Sets team direction, resolves problems and provides guidance to members of own team• May oversee work activities of other supervisors• Adapts departmental plans and priorities to address business and operational challenges• Influences or provides input to forecasting and planning activities• Product, service or process decisions are most likely to...

Sets team direction, resolves problems and provides guidance to members of own team • May oversee work activities of other supervisors • Adapts departmental plans and priorities to address business and operational challenges • Influences or provides input to forecasting and planning activities • Product, service or process decisions are most likely...

Sets team direction, resolves problems and provides guidance to members of own team • May oversee work activities of other supervisors • Adapts departmental plans and priorities to address business and operational challenges • Influences or provides input to forecasting and planning activities • Product, service or process decisions are most likely...

Alorica Sta Mesa Manila is looking for BPO Call Center Agents to start immediately. See the qualifications below.At least 18 years old or above.Onsite Application and shiftAt least high school graduateGood English Communication SkillsComputer Knowledge.Job Type: Full-timePay: Php15,000.00 - Php22,000.00 per monthBenefits:Company eventsEmployee discountHealth...

Alorica Sta Mesa Manila is hiring BPO Agents and no experience is needed. See the qualifications below.At least 18 years old or above.At least high school or senior high school graduate.Willing to work onsiteGood English Communication SkillsComputer Skills.Job Types: Full-time, Permanent, Fresh graduatePay: Php15,000.00 - Php24,000.00 per...

Key Responsibilities: • Responsibility of Direct reports: Telephone counsellors team split across IRE/UK • Responsibility for the line management of the TC’s in UK / IRE and all related functions. • Support and guidance for clinical operational focus to the Senior Telephone counsellors. • Supporting the oversight of the day-to-day clinical...

Key Responsibilities: • Responsibility of Direct reports: Telephone counsellors team split across IRE/UK• Responsibility for the line management of the TC’s in UK / IRE and all related functions.• Support and guidance for clinical operational focus to the Senior Telephone counsellors.• Supporting the oversight of the day-to-day clinical operations...

Key Responsibilities: • Responsibility of Direct reports: Telephone counsellors team split across IRE/UK • Responsibility for the line management of the TC’s in UK / IRE and all related functions. • Support and guidance for clinical operational focus to the Senior Telephone counsellors. • Supporting the oversight of the day-to-day clinical...

Key Responsibilities:Provide exceptional customer service to patients, healthcare providers, and insurance companies.Answer incoming calls and respond to inquiries related to healthcare services, billing, insurance claims, and appointments.Navigate and update electronic health records (EHR) and patient information systems accurately.Assist patients in...

Key Responsibilities: Provide exceptional customer service to patients, healthcare providers, and insurance companies. Answer incoming calls and respond to inquiries related to healthcare services, billing, insurance claims, and appointments. Navigate and update electronic health records (EHR) and patient information systems accurately. Assist patients in...

Key Responsibilities: Provide exceptional customer service to patients, healthcare providers, and insurance companies. Answer incoming calls and respond to inquiries related to healthcare services, billing, insurance claims, and appointments. Navigate and update electronic health records (EHR) and patient information systems accurately. Assist patients in...

QUALIFICATIONSMust have:• Minimum of 3 years of relevant HR Generalist and Strategic Business Partnering with strong stakeholder management• HR experience handling BPO accounts• Excellent Communications skills• Based in Mandaluyong but also open to visit sites Alabang, Mandaluyong, Taguig and QCJob Summary:Manage HR service delivery and ensure...

QUALIFICATIONS Must have: • Minimum of 3 years of relevant HR Generalist and Strategic Business Partnering with strong stakeholder management • HR experience handling BPO accounts • Excellent Communications skills • Based in Mandaluyong but also open to visit sites Alabang, Mandaluyong, Taguig and QC Job Summary: Manage HR service delivery and...