BPO Agents

3 weeks ago


Manila, Philippines Neksjob Philippines Full time
Key Responsibilities:

Provide exceptional customer service to patients, healthcare providers, and insurance companies.
Answer incoming calls and respond to inquiries related to healthcare services, billing, insurance claims, and appointments.
Navigate and update electronic health records (EHR) and patient information systems accurately.
Assist patients in scheduling appointments and resolving issues related to their healthcare needs.
Collaborate with internal teams to ensure the timely resolution of customer inquiries and issues.
Maintain a high level of professionalism and empathy when interacting with customers.
Adhere to all HIPAA regulations and maintain patient confidentiality.

Requirements:
College level / SHS Graduates
With 6 months of Call Center experience
Above average to excellent communication skills
Work onsite

Employee Benefits
Competitive Compensation Packages
Health and Wellness Benefits
Flexible Work Schedules
Health and Wellness Benefits
Career Development Opportunities
Employee Assistance Programs
Diversity and Inclusion Initiatives
Employee Recognition Programs
Global Opportunities
Employee Discounts & Perks
Paid Time Off
Retirement Savings Plan

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