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Customer Service Representative

3 months ago

Metro Manila, Philippines MiraMed Philippines Group Full time

Job Title: Customer Service Representative (Healthcare Experience)

Location: One Corporate Center, Pasig City

Job Type: Full-time, On-site

Shift: Fixed Night Shift (Weekends Off)

Company Overview:

Coronis Health is a leading provider of healthcare revenue cycle management services. We are dedicated to delivering exceptional service and solutions to our clients, ensuring their financial health and stability. As we expand our operations, we are looking for passionate and dedicated individuals to join our team in the Philippines.

Job Description:

We are seeking experienced Customer Service Representatives with a background in healthcare to join our growing team. The successful candidate will handle patient inquiries, resolve billing issues, and provide excellent support to ensure a positive experience for our clients and their patients. This role is based on-site with a fixed night shift schedule, offering weekends off.

Key Responsibilities:

Handle inbound and outbound calls related to patient billing, insurance claims, and general inquiries.Assist patients in understanding their billing statements and resolve any discrepancies.Provide accurate and timely information to patients and healthcare providers.Process payments, set up payment plans, and handle sensitive financial data with confidentiality.Escalate complex issues to the appropriate department when necessary.Maintain detailed and accurate records of patient interactions in our CRM system.Meet or exceed performance metrics, including customer satisfaction, call handling time, and resolution rates.Continuously update knowledge of healthcare regulations, insurance policies, and company procedures.

Qualifications:

At least 1-2 years of experience as a Customer Service Representative, preferably in the healthcare industry.Strong understanding of healthcare billing, insurance processes, and patient communication.Excellent communication skills, both verbal and written.Ability to handle sensitive information with professionalism and confidentiality.Strong problem-solving skills and attention to detail.Proficiency in using CRM software and Microsoft Office Suite.Ability to work in a fast-paced environment and adapt to changes quickly.Availability to work a fixed night shift with weekends off.A positive attitude and a commitment to providing excellent customer service.

What We Offer:

Competitive salary and benefits package.Opportunity for career growth and professional development.Comprehensive health benefits.A supportive and inclusive work environment.Employee recognition programs.Fixed night shift with weekends off.

How to Apply:

Interested candidates are invited to submit their updated resume and a cover letter detailing their relevant experience to kristel.boncan@coronishealth.com with the subject line "Application for CSR - Healthcare Experience."

Join Coronis Health Philippines and be part of a team that makes a difference in the healthcare industry