Customer Service Representative

3 weeks ago


Metro Manila, Philippines Kredit Hero Full time

Position Overview
We are seeking a highly motivated and customer-focused Customer Service Representative to join our dynamic team. You will be the first point of contact for our users, helping them navigate our platform, answering questions about loan applications, and ensuring they have a seamless experience from start to finish. If you are passionate about helping businesses grow and thrive, this role is for you

Key Responsibilities

Provide exceptional customer support via chat, email, and phone, addressing customer inquiries about the loan application process, platform features, and services.Assist SMEs in completing their loan applications and resolving any issues they encounter on the platform.Guide users through our platform, offering tips and best practices for optimizing their loan search.Collaborate with the internal team to troubleshoot issues, ensuring a smooth customer experience.Keep track of customer feedback and identify areas for product and process improvement.Maintain up-to-date knowledge of Kredit Hero’s offerings and loan partner requirements.

Key Qualifications

Proven experience in customer service, preferably in fintech, finance, or a related industry.Excellent communication skills, both written and verbal, with a strong command of English.Empathy and patience when dealing with users, with a problem-solving mindset.Ability to work independently and prioritize multiple tasks in a fast-paced environment.Familiarity with CRM software like Freshworks or similar platforms.Basic understanding of loan processes or financial services is a plus.

About Kredit Hero
Kredit Hero is an AI-powered SME loan marketplace dedicated to helping small and medium-sized businesses access the funds they need quickly and efficiently. Our platform connects SMEs with trusted lenders, simplifying the loan application process through advanced technology.



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