Sr. Site Reliability Engineer

Found in: beBee S PH - 4 weeks ago

Makati City, Philippines opentext Full time

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

OPENTEXT - THE INFORMATION COMPANY

 

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

 

The Opportunity:

 

Provide production monitoring of data, error analysis, as well as serves as the customer contact for questions on usage, functionality and problems encountered with OpenText products and services.

Understanding within the product offering and the environments they operate. They must possess and display an understanding of application functionality, relational database architecture, operating systems, and communication protocols.

 

You Are Great At:

 

• Providing technical support responding to case service levels, providing production support, effectively analyzing issues, providing issue resolution, and customer notification.

• Actively participating in self-improvement, process, and technology training programs. Continually striving to expand comprehension of troubleshooting methodologies, application functionality, N-tier architecture, relational database architecture, operating systems, and comms protocols as applicable.

• Working cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers. Submitting/providing ideas/suggestions for new content to knowledge base.

• Performing other/additional duties and projects that may be periodically assigned and may require on-call and weekend rotation.

 

 

 

 

 

 

What it takes:

 

  • Working experience with Operating Systems (Unix/Linux and Windows).
  • Working experience with Database (Aurora and SQL ).
  • Working experience Terraform, Helm and Git.
  • Working knowledge of BASH, Python, and Lambda scripting.
  • Experience with AWS services to include: VPC, EC2, and EKS.
  • Must demonstrate effective English communication skills and the capability of delivering technical solutions.

 

Additional Notes:

  • Candidate must be willing to work night shift, shift rotation, Philippine holidays, and on-call (when necessary).

 

 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.

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