Site Reliability Engineer

1 month ago


Makati, Philippines Broadridge Full time

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youâre passionate about developing your career, while helping others along the way, come join the Broadridge team.

Part of a global team of production experts working in a âFollow the Sunâ support model, weâre now looking for a Site Reliability Engineer to join us in Manila. The team ensures smooth operations of the Clientâs hosted platforms, guaranteeing the availability, security, integrity, and performance of all systems (24/7). Involved at the very beginning of client projects, the Site Reliability Engineer provides technical expertise and guidance to make sure the proposed solution is fully aligned with production standards and best practices. If you have solid experience in production and enjoy fast-paced environments,

Must be willing and open to work in a compressed work schedule as needed, such as 40-hour for 4 days or similar schedule. weâd love to get in touch with you

Main Responsibilities

Platform Monitoring, Incident management & Level 2 Support

  • Management of daily operations of clientâs hosted platforms, proactive monitoring of Global Systems
  • Participation in production shift duties to cover APAC, EMEA, and Americas regions
  • Incident coordination/crisis response & stakeholder communication
  • Timely resolution of incidents & escalation, preparation of post-mortem, tracking & follow up
  • Regular review of systemâs capacity and performance, initiate upgrades/maintenance as required
  • Produce daily health checks and customer status reports
  • Leverage data analytics to anticipate trends and potential challenges

Implementation & Change Management

  • As a gatekeeper, owns the change control process with clients, partners, and internal teams
  • Review and deploy customer platforms with the assistance of SRE technical experts
  • Assess, schedule, and deploy platform enhancements/upgrades and new business features
  • Improve and automate production tools/scripts (monitoring, failover, checks, backup/recoveryâ¦)

Project & Engineering

  • Manage technical projects (production tools enhancements: monitoring, scripting, deployment tools...)
  • Run proof of concepts and validate new technical solutions (high availability mechanism, CI/CD pipeline...)
  • Participate in global efforts to roll out large-scale platforms (client onboarding, low latency solutions, Cloud...)

Skills and Qualifications

  • Degree in computer science, software engineering, or a related field
  • Minimum 3 years of experience as âApplication Support Engineerâ in the financial industry
  • Excellent analytical / troubleshooting skills with a strong production-oriented mindset
  • Good general IT knowledge (OS Linux, networking, systems/database, messaging, Cloud...)
  • Proficient with one or more scripting/programming languages: Perl, Python, Java, Shell...
  • Knowledge of Agile/DevOps practices, automation tools (Ansible), and CI/CD pipeline
  • Strong experience with monitoring platforms (Nagios, ITRS...)
  • Available and willing to go the extra mile (weekend / public holiday operations, Production shifts...)
  • Familiar with ITIL framework & service management best practices
  • Must be willing and open to work in a compressed work schedule as needed, such as 40-hour for 4 days or similar schedule.

Expected Behavior

  • Committed, self-motivated, and fast learner
  • Strong team spirit with excellent communication
  • Proactive, independent, and proven ability to work under pressure
  • Fluency in English essential


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