Home Lending Customer Service Account Specialist II

2 weeks ago

Metro Manila, Philippines JPMorgan Chase Bank, N.A. Full time

Join our dynamic Home Lending Customer Service Team as an Account Specialist II, where you will answer inbound calls and assist customers with their mortgage inquiries such as balance inquiry, processing a payment, document request, account maintenance , etc. This role will help you to take ownership of each customer interaction while treating customers with respect and responding with empathy. This role offers the opportunity to make positive contribution to the business and continuous development of your skills and capability thus providing a rewarding career path.

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.

As a Specialist II in Customer Service, you will take approximately 80 – 120 inbound calls a day from checking and savings account customers. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.

 

 Job responsibilities:

Works in a call center environment that requires 100% phone-based customer interactionDemonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customersCommunicates with customers in a metrics-driven environmentNavigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environmentTakes ownership of each customer interaction while treating them with respect and responding with empathyWorks both independently and in a team environmentAbides by all applicable regulatory and departmental practices and procedures

 

Required qualifications, capabilities, and skills:

Minimum of 2 years of customer interaction or customer support experience required, either by phone or face-to-faceMinimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environmentHigh school diploma or GED requiredExperience in handling voice-function is a must

 

 Preferred qualifications, capabilities, and skills:

Ability to multitask using a computer and simultaneously provide customer supportComfortable in a fast-paced, consistently changing environmentPrevious experience working in a Hospitality, Restaurant or Retail industryHave a passion for helping people by solving problems, presenting, and explaining solutions

 

Work Schedule: 

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter. 

 This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours. 

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