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Customer Support Coordinator
3 months ago
Be a part of our fast-growing team and unchain all the possibilities
What is your mission?
We are looking for a Customer Support Coordinator, who will be responsible for providing comprehensive support to both internal teams and external sellers. You will manage technical troubleshooting, assist sellers with their inquiries, and ensure a smooth claim process for merchants and carriers. This role requires excellent communication skills, technical proficiency, and the ability to handle multiple workflows consistently.
You will provide the best service to our partner brands by performing these tasks:
Provide timely and professional assistance to sellers via email, chat, and phone.Review claims submitted by merchants to determine payment and submit claims to carriers to recover funds. Address seller inquiries regarding account setup, product listings, order processing, payments, and other platform-related matters.Utilize chat platforms to troubleshoot and resolve issues in real-time, maintaining high levels of customer satisfaction.Document chat interactions and solutions for future reference.Collaborate with team members to escalate and resolve complex issues.Educate sellers on platform policies, procedures, and best practices to optimize their selling experience.Monitor seller performance metrics and provide feedback and recommendations for improvement.Assist in the development and maintenance of seller support resources, such as knowledge base articles and FAQs.Stay informed about industry trends and competitor activities to identify opportunities for enhancing support services.Stay up to date on product knowledge and technical skills.
Who are we looking for?
Strong critical thinking skills, especially for handling claims submitted by merchants.Proficiency in Google platforms (Gmail, Google Sheets, Google Docs).Ability to multitask and prioritize in a fast-paced environment.Customer-centric mindset with a focus on delivering exceptional support.Strong critical thinking skills, especially for handling claims submitted by merchants.Proficiency in Google platforms (Gmail, Google Sheets, Google Docs).Ability to multitask and prioritize in a fast-paced environment.Customer-centric mindset with a focus on delivering exceptional support.
Company Perks:
Above-industry salary package and incentivesComprehensive HMO benefits and life insurance from day 1Free learning and development courses for your personal and career growthDynamic company eventsOpportunities for promotionFree meals and snacks