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Customer Service

3 months ago

Metro Manila, Philippines PORT NET LOGISTICS INC. Full time

• Process Import / Export shipments for an assigned base of accounts • Prepare full set of shipping documents e. g. BLs/ arrival notice, manifest, and pre-alerts to clients • Provide excellent and timely customer service by pro-actively informing agents /clients of the status of their shipments • Allocating reference for arrived shipments • Prepare export permits • Manifest Full Container Load (FCL) and/or Loose Container Load (LCL) then forward them to Shipping Lines • Confirmation of Bill of Lading (BL) • Develop and maintain excellent service to internal and external customers at all times • Reply to overseas inquiries in a clear, concise and timely manner • Receive customers’ instruction, liaise with customers and input data into the system • Prepare Delivery Order and Container Guarantee and Container Refund • Generate Forwarding and Brokerage Monthly Report (Worksheet) • Issue Job Order to arrange for transportation/trucking • Monitor delivery/trucking schedule • Coordinate billing to Shipping Lines • Record booking to clients • Confirm booking to agents • Prepare billing to customers