Operations Staff

5 days ago


Metro Manila, Philippines Cartrack Full time

Responsibilities:

  • Scheduling with our customers of all installations
  • Manage fast turn around times and ensure installations has short lead times;
  • Handle customers’ enquiries via inbound calls and email correspondence;
  • Escalates enquiries or issues to relevant departments and ensure proper follow-up;
  • Ensure quality customer service and maintaining good phone etiquette;
  • Provide customer support activities;
  • Quality checking of new processed sales agreement;
  • Assist with any administrative duties and to perform any ad-hoc duties, as and when required.

    Requirement:

    • Minimum Diploma, or Bachelor’s degree;
    • Project management experience will be beneficial;
    • Experience in scheduling for at least 1 – 2 years;
    • Experience in scheduling within a logistics or delivery company or related industry is an added advantage;
    • Proficient with Microsoft Office applications, must be skilled in Excel;
    • Excellent communication and interpersonal skills;
    • Hands-on and a positive attitude;
    • Highly organized and with a sense of urgency;
    • Meticulous and with strong attention to details;
    • A very good understanding of Philippines geography is a preferred

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