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Operations Staff
5 days ago
Responsibilities:
- Scheduling with our customers of all installations
- Manage fast turn around times and ensure installations has short lead times;
- Handle customers’ enquiries via inbound calls and email correspondence;
- Escalates enquiries or issues to relevant departments and ensure proper follow-up;
- Ensure quality customer service and maintaining good phone etiquette;
- Provide customer support activities;
- Quality checking of new processed sales agreement;
- Assist with any administrative duties and to perform any ad-hoc duties, as and when required.
Requirement:
- Minimum Diploma, or Bachelor’s degree;
- Project management experience will be beneficial;
- Experience in scheduling for at least 1 – 2 years;
- Experience in scheduling within a logistics or delivery company or related industry is an added advantage;
- Proficient with Microsoft Office applications, must be skilled in Excel;
- Excellent communication and interpersonal skills;
- Hands-on and a positive attitude;
- Highly organized and with a sense of urgency;
- Meticulous and with strong attention to details;
- A very good understanding of Philippines geography is a preferred
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