Hotel Operation Officer

4 days ago


Metro Manila, Philippines UNITOP GENERAL MERCHANDISE, INC. Full time

Job Description

  • Oversees the over-all operations of the Hotel. Responsible with the establishment of integrally efficient and effective service operations to guests of the Hotel.
  • Responsible in planning, overseeing coordinating and monitoring on a daily basis the affairs of the following departments of the Hotel: Front Office (including cashiering), Finance and Purchasing, Sales & Marketing, F & B, Housekeeping, Maintenance, and Security.
  • Direct and oversee all hotel operations during the shift to ensure guest satisfaction and safety.
  • Daily monitors and supervises the activities of all hotel staff during the shift.
  • Daily checks the attendance of staff and activities; ensures that all manpower is being utilized efficiently by conducting spot-checking.
  • Daily reviews and makes spot/random checking of the daily accomplishment report by the housekeeping Leadman.
  • Consistently implements hotel grooming standards and other hotel-established standards and policies during the shift.
  • Handles guest complaints promptly and professionally; solicits feedback and comment.
  • Other task that the management may assign


    JOB QUALIFICATION:

    • Bachelor’s degree in hospitality, business administration or relevant field
    • With strong understanding of hotel management's best practices
    • With outstanding interpersonal communication and customer service skills
    • With exceptional leadership abilities with great attention to detail
    • Can speak in Filipino, English, Mandarin and Hookien

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