IT Compliance, Process, and Documentation Project Lead

7 days ago


Metro Manila, Philippines Figari Solutions Inc. Remote Work Freelance Full time

Job Title: IT Compliance, Process, and Documentation Project Lead

Reports To: Chief Information Officer

Job Type: Project Based or Contractual 

Project Duration: 3+ Months

Project Overview:

Create and document IT policies, processes, and workflows for the client’s IT environment based in North America, following the ITIL framework and best practices. The project requires work on night shift. 

Key Responsibilities:

Represent Figari during the documentation process with the client and familiarize the client’s business structure, operational requirements, system requirements, and other matters that will be key in the successful implementation of the engagement and develops policy and process documentation following the ITIL framework. Understand the client’s business direction in terms of their decision to engage Figari in their transformational journey of outsourcing or offshoring part of their business processes. Discover and document the client’s current IT policies and processes as a baseline and build a new documentation library based on the ITIL framework. Regularly attend meetings with the Client and/or with Figari stakeholders. 

Qualifications:

Education & Experience:

Bachelor’s degree in Information Technology, Business, or a related field.ITIL Foundation certification required; ITIL Practitioner or higher certifications (e.g., ITIL Expert, ITIL Master) preferred.Preferably holds ITIL Practice Manager certification or above.5+ years of experience working with ITIL processes in an IT service management (ITSM) role.Preference for experience working with enterprise ITSM tools such as ManageEngine and similar tools.Several years prior experience with process documentation is required. 

Skills & Competencies:

Strong and deep understanding of ITIL frameworks and best practices.Proven experience in process documentation, mapping, and continuous improvement.Ability to analyze data and generate reports to monitor process effectiveness and compliance.Strong written and verbal communication skills, with an ability to explain complex processes in a clear and accessible manner.Strong project management skills and experience working in cross-functional teams.Attention to detail, with a commitment to accuracy and high-quality documentation.

 



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