Quality Assurance Representative

3 weeks ago


Metro Manila, Philippines FRIENDLY MARITIME SERVICES, INC Local Full time

Objectives:

  • To ensure that the Company's Quality Management System is in compliance with the International Standards, customer's requirements, industry standards, and legal and regulatory requirements.
  • To ensure quality management system are being communicated, maintained, and continually improved.

    Responsibilities:

    • Supervise the full implementation of the quality management system
    • Promote awareness of quality policies, procedures, and customer requirements throughout the organization
    • Monitor compliance to the quality objectives of each department
    • Facilitate review of internal and external documents relative to the Quality Management System
    • Ensure that quality system processes are established, implemented, and maintained
    • Report any need for improvements to the management
    • Entertain, collect and classify customer complaints
    • Facilitate development of procedures for each document control
    • Oversee proper the implementation of procedures
    • Control and maintain principal materials
    • Ensures high quality of service is given to customer
    • Ensure that quality management system is communicated to interested parties
    • Conduct internal audit and lead the internal auditors
    • Assist during internal audit, customer audit, and 3rd Party audit
    • Ensure that Risk and opportunities are addressed and that planning of changes are conducted
    • Assist in the facilitation of in-house training programs both shore and onboard personnel
    • Ensure that internal and external issues are addressed and corrected.
       

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