Customer Service Representative

1 month ago


Metro Manila, Philippines STACKph Full time

About the role

As a Customer Service Representative at STACKph, you will be the primary point of contact for our customers, providing exceptional service and support. In this full-time role based in Cagayan, Cagayan Valley, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience.

What you'll be doing

Respond to incoming customer calls, emails, and messages in a timely and professional mannerAssist customers with a variety of inquiries, such as product information, order status, and troubleshootingResolve customer issues and complaints, ensuring a positive and satisfactory outcomeAccurately document customer interactions and follow up as neededCollaborate with cross-functional teams to address complex customer concernsContinuously learn about our products and services to provide accurate and informed responsesContribute to the improvement of customer service processes and procedures

What we're looking for

All Educational Attainment RequiredNo Experience NeededStrong communication and interpersonal skills, with the ability to engage with customers effectivelyExcellent problem-solving and critical thinking skills to handle a variety of customer inquiriesProven experience in a customer-facing role, preferably in a call centre or customer service environmentAbility to work well in a team and collaborate with cross-functional departmentsProficiency in English, both written and verbalWillingness to learn and adapt to new technologies and processesPassion for delivering exceptional customer service and a commitment to exceeding customer expectations

What we offer

Competitive SalaryHMOIncentivesFree Angkas(Going onsite)
 

About us

STACKph is a leading provider of innovative business solutions, leveraging the power of technology to help our clients achieve their goals. With a strong commitment to excellence and a customer-centric approach, we have established a reputation for delivering exceptional service and driving sustainable growth. Join our dynamic team and be a part of our continued success.

Apply now to become our next Customer Service Representative and be a key part of our customer-focused team.



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