Customer Service Representative

6 days ago


Metro Manila, Philippines YGC Corporate Services Inc Full time

A mid-sized company belonging to one of the big conglomerates in the Philippines is in need of dedicated and experienced one (1) Customer Service Representative for regular appointment.  As Customer Service Representative, he/she will be responsible for responding to customer inquiries, assisting with policy servicing, and ensuring customer satisfaction through efficient case management. He/She will work with various internal teams, managing account billing, policy renewals, and responding to customer general queries. This role requires a strong sense of urgency, adaptability, and a proactive attitude toward meeting daily and monthly performance metrics. This position is full-time requiring at least one (1) year of experience in customer service. 

 

Job Description

Customer Inquiries: Answer general inquiries and respond to customer needs with accuracyPerform routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulationsAccount Management & Billing: Assist customers with account management, billing inquiries, and policy amendments.Data Management: Update customer information and policy details, ensuring accurate and timely documentation.Call Management: providing quality support and maintaining a low call abandonment rate.Collaboration: Work with cross-functional teams to resolve customer issues and improve service delivery.Continuous Improvement: Be coachable and adaptable to changes in market conditions, processes, and service needs.

 

Qualifications

Resident of Metro Manila;Bachelor’s Degree graduate in a reputable schoolWith at least one (1) year working experience in customer service in corporate or BPO setting;Has experience handling Inbound, Outbound and Email lines of businessAbility to handle high call volumes and manage multiple cases simultaneously.Self-motivated with a sense of urgency and adaptability to changing market needs.Ability to work independently and be open to feedback and coaching.Excellent problem-solving skills abilities and customer-centric mindsetWilling and able to work onsite/in-office daily

 

 

Benefits

Competitive compensation and benefitsHospitalization BenefitsMedicine AllowanceDental ServicesPersonal Accident InsuranceLife Insurance CoverageRetirement PlanService Incentive Award

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