Technical Enablement Engineer l Nightshift l WFH

2 weeks ago

Metro Manila, Philippines Acquire BPO Full time

Technical Enablement Engineer
Reporting to: Technical Support Manager

We’re an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

A SNAPSHOT OF YOUR ROLE

We are seeking a skilled and experienced virtual infrastructure administrator to join our Technical Enablement department. The ideal candidate will be responsible for creating and managing virtual machines, virtual labs, virtual networks, and virtual classrooms. This role requires close collaboration with instructional designers, technical writers, and product managers to understand and fulfill specifications for required infrastructure. The engineer will work as part of a talented global team.

As a Technical Enablement Engineer, you will:

Design, deploy, and maintain virtual machines, virtual labs, virtual networks, and virtual classrooms to support training and documentation initiatives.Collaborate with instructional designers, technical writers, and product managers to gather requirements and ensure that infrastructure meets the specified needs.Configure and manage Windows Server environments, including Active Directory, Privileged Access Management (PAM), Data Access Governance (DAG), and Identity Governance and Administration (IGA).Provide Linux administration support, including installation, configuration, and troubleshooting of Linux-based systems.Implement security best practices to ensure the integrity and confidentiality of virtual infrastructure.Monitor performance and troubleshoot issues related to virtual environments, identifying, and implementing solutions to optimize performance and reliability.Stay up to date with emerging technologies and best practices in virtualization and server administration.Provide support and knowledge to the Technical Enablement department as they provide documentation and training to Customers, Partners, and Employees.

A BIT ABOUT YOU

Fluent in writing and speaking English.Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience)Proven experience in creating and managing virtual machines, virtual labs, and virtual networks.Strong background in Windows Server administration, including Active Directory, Privileged Access Management (PAM), Database Availability Groups (DAG), and Identity Governance and Administration (IGA).Proficiency in Linux administration, including shell scripting, package management, and system monitoring.Experience working with stakeholders to gather requirements and deliver infrastructure solutions.Excellent troubleshooting skills and the ability to analyze complex issues and implement effective solutions.Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

It will be good if you have: 

General

Good interpersonal and organizational skills.Team player and self-motivated quick learner, ready to explore new technologies and solutions.

Application Skills

Certification in virtualization technologies (e.g., VMware Certified Professional, Microsoft Certified: Azure Administrator Associate).Experience with cloud platforms such as Microsoft Azure or Amazon Web Services (AWS).Familiarity with network virtualization technologies (e.g., VMware NSX, Cisco ACI).Knowledge of containerization technologies such as Docker and Kubernetes.

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

Collaboration: Brilliant jerks can be brilliant elsewhere.Impact: Do, get it done, create impact.Passion: Be positive, bring passion and energy.Transparency: A transparent team can help each other. 

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

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