IT Desktop Support
1 month ago
Key Responsibilities:
Technical support and maintenance of information systems Developing desktop standard images, packaging, and desktop rollout processes Installing, supporting and replacing desktop, laptop, scanner, printer, and other end-user hardware, parts and peripherals as needed Performing application integrations, testing and troubleshooting of desktop application problems Providing technical support assistance to end users all over the world. Providing advanced technical support to regional offices on all related desktop applications and desktop/laptop hardware issues Developing and updating as necessary detailed documentation on software configurations, deployment processes, packaging procedures and test scripts Traveling as needed (minimal) Support all desktop functions Track/monitor equipment issued and document assets accordingly Maintains and updates the related database(s). Other duties may be assigned.Required Skills and Qualifications:
Post Secondary Diploma, preferably in Computer Systems Technology, or equivalent 2-3 years of experience with Microsoft Operating systems - workstations Strong knowledge of Microsoft Office Suite, Outlook, and other software applications Solid knowledge of desktop images, deployment of desktop environments Software installations and upgrading Have the ability to research online and work through problems Strong software and hardware troubleshooting skills Ability to work in a team environment Participate in rotating off-hours on-call support. Able to work different shifts. Ability to work independently with limited direct supervision Very organized Able to lift 20Kg Combination of education and experience-
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