Director, Delivery

2 weeks ago

Pasay City, Philippines Conduent Business Services Philippines, Inc. Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Job Track Description:

  • Requires broad technical expertise and industry knowledge.
  • Is accountable for functional, operational, and/or program management.
  • Assists others in achieving goals.
  • Manages performance appraisals and pay reviews.
  • Manages training for 3 or more employees.
  • Manages hiring and termination actions.

General Profile

  • Provides leadership through managers.
  • Develops functional or departmental business plans.
  • Contributes to the development of strategies.
  • Makes decisions based on strategy and priorities.

Functional Knowledge

  • Requires a broad understanding of different systems, theories, and practices.

Business Expertise

  • Applies broad industry and commercial awareness to drive financial performance in the team and related areas.

Impact

  • Impacts team short and long-term business results, with potential company impact.
  • Guided by business area strategy.

Leadership      

  • Leads through subordinate managers.
  • Executes business plans and contributes to strategy development.

Problem Solving

  • Directs the resolution of highly complex problems using advanced judgment.

Interpersonal Skills

  • Negotiates and influences the views of others within the business unit and in external organizations.
  • Exercises audience sensitivity.

Responsibility Statements

  • Assesses and evaluates the business to set the pace and direction of strategy opportunities.
  • Develops the definition of the business strategy along with clients and the upper managers.
  • Defines and solves complex problems that impact the direction of the business.
  • Drives the overall business unit performance and client relationship.
  • Pioneers innovation of key business opportunities to drive organizational growth.
  • Inspires people and teams to optimize career growth, employee engagement, and performance.
  • Ensures continuous improvement on targeted performance.
  • Measures and KPIs to facilitate key business goals.
  • Contributes to the development of organizational policies and ensures compliance.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

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