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Senior Director, Delivery

3 months ago

Pasay City, Philippines Conduent Business Services Philippines, Inc. Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


The Sr. Director - Delivery manages all Commercial CX (Contact Center) operations and delivery for the Asia Pacific region.  This position will oversee the delivery of services to clients, ensure compliance with requirements, drive operational excellence and innovation, and will foster a culture of customer satisfaction and employee engagement.  What you will need to succeed:

  • Leadership experience in the BPO industry with expertise in the Asia Pacific region. 
  • Proven track record of leading and managing large-scale and complex operations, with demonstrated results in improving quality, efficiency, and profitability.
  • Expert knowledge in industry trends, regulations, standards, and best practices.
  • Strong business acumen and strategic thinking, with the ability to identify and pursue new opportunities for growth and innovation.
  • Excellent communication, presentation, and negotiation skills, with the ability to build and maintain strong relationships with internal and external stakeholders.
  • Exceptional leadership, coaching, and mentoring skills, with the ability to inspire and motivate a diverse and high-performing team.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.