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Collections Specialist | Quezon City

2 months ago

Metro Manila, Philippines Genpact Services LLC Full time

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

 

Welcome to the relentless pursuit of better.

 

Inviting applications for the role of Process Associate, Collection Representative

In this role, agent is supporting one of the Biggest Financial Banks in the World by providing outstanding Customer Service Experience to their existing Clients.

 

Responsibilities

Support one of the Biggest Financial Banks in the World by providing outstanding Customer Service Experience to their existing Clients.Expertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution.Be able to service customers on a variety of topics, which can include, but not limited to, providing account transactions details, placing investigations, or on-line navigation assistance.Customer Service for American consumer credit card customersUse of CRM tools & collecting/documenting detailed informationAbility to utilize tools and resources appropriately to efficiently resolve customer inquiries

Qualifications we seek in you

Minimum Qualifications / Skills

High School / Senior High School graduates are accepted, College graduates are preferred.At legal/age by the time of applicationAbility to perform in a fast-paced and high-volume service center.Ability to multi-task alongside compliance to the processShall pose no challenges in adhering to work schedules.Flexible to work in any schedule.

 

Preferred Qualifications/ Skills

 Relevant collections experience required.Able to demonstrate understanding while improving chance to create rapport with the customer.Has previous experience in meeting/driving Net Promote Score performance/expectations, preferably in a customer service business for Consumer Credit CardsDisplays excellent English oral and written communication skills - using accurate grammar with smooth flow.Displays excellent problem solving and decision-making skills.Proficient computer skills and attention to detailSignificant months of experience in the phone customer service field is desired.

 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex\age, national origin, citizenship status, marital status, military or veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.