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Health & Benefits (Western Europe)

4 months ago


Taguig, Philippines WTW Full time

As an Analyst within the GDC, you will contribute as part of a team involved in several activities to support our international benefits offerings.

The ideal candidate will be detail-oriented and have excellent data entry and manipulation skills. Also, exposure or background in the benefits brokerage / insurance administration work is required. The position would also require project management skills and some people management skills.

You will have the opportunity to:

  • Enhance your technical knowledge of benefits plans around the world

  • Enhance data, process and project management skills

Key Activities

Data management and reporting activities

Data entry activities

  • Administrative onboarding of new clients

  • Perform data validation and processing work using agreed upon tools, standards and techniques

  • Support the production of benefits plan design and reporting publications

  • Process, project and transaction management

  • Support policy renewal activities

  • Collect, validate and clean benefits enrolment and eligibility data

  • Assist with enrolment processes and ensure beneficiary data is updated

  • Monthly reconciliation of commissions and perform commission estimates

  • Setting up client premium invoices

  • Support claims management

  • Support benefit audit processes

  • Support interactions between clients, WTW and insurance vendors

  • Bachelor’s degree required, preferably in a program with heavy emphasis on mathematics or business

  • 2-5 years’ work experience either in an insurance company or an outsourcing company doing life and/or health insurance operations processes (e.g. policy administration, renewals, claims, enrolment)

  • Previous benefits or insurance experience a plus

  • Experience with data entry, validation and manipulation (advanced Excel skills are essential)

  • Advanced proficiency in Microsoft Office (Word, Excel and PowerPoint)

  • Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data’s applicability/accuracy for the designated purpose

  • Ability to ask the right questions and seek help where appropriate

  • Sense of accountability; owning one’s work and taking pride in it

  • Collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate

  • Structured problem solving and analytical thinking

  • Continuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetition

  • Strong client service orientation

  • Strong client relationship, interpersonal and team skills

  • Proficiency in English required, good written and communication skills

  • Able to work shift hours

Willis Towers Watson is an Equal Opportunity Employer