Customer Service Staff

1 week ago


Metro Manila, Philippines Selectcare Philippines Inc Full time
  • Candidate must possess at least a Bachelor's/College Degree
  • With good written and oral communication skills
  • Excellent people skills
  • Computer literate in MS Excel, MS Word.
  • Proficient in the English language
  • Fresh graduates welcome ; those with work experience in customer service a plus factor
  • Background / experience in medical liaison will be an advantage
  • Fast Learner and willing to be trained
  • Willing to work on Holidays and Weekends
  • Service oriented
  • Willing to start as soon as possible

    Responsibilities:

    • Responsible for overall customer care/ assistance i.e. answering telephone calls, benefit inquiries, doctors’ clinic schedules, etc;
    • Handle scheduling of Doctors’ appointments, APE schedules, Outpatient laboratories and diagnostic procedures;
    • Prepare the necessary Letters of Authorization (LOA) for the corresponding procedure/office visit/ admission and explain the applicable benefit coverage to the member
    • Handle correspondence between different offices / clinics in relation but not limited to members’ medical care;
    • Conduct medical liaison duty and render assistance during hospital admission and discharge processes;
    • Prepare regular reports including but not limited to the weekly census of patients

      Due to the urgency of the positions, deadline for submission of application is on October 10, 2024. Only pre-screened applicants will be called upon for the interview.



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