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GS Hosted Service Delivery Specialist
4 months ago
- Coordinate with other teams (Sales, Operations, Customer Service) for efficient resolution of tickets/QT uploads needed for
- Customer booking and/or invoicing to ensure that itâs available on time and error-free
- Manage and supervise Zendesk ticket allocation within the team on a timely manner for fast resolution and to ensure that service level can meet the SLA (Service Level Agreement)
- Provide reports, analysis and advice to contribute to decision making and directions in procurement
- Receive and understand tender/spot rate information for upload into the KN platform
- Execute fast, accurate transaction processing with data parsing, entry, updating and organization
- Collect, manage and aggregate data from various sources in prescribed formats without any errors
- Identify Shipping Carriers with allocation exceeding forecast volume and coordinate with Management to avoid potential booking cancellations or Carrier disputes
- Ensure important trade and pricing information is posted in Wiki for New Zealand Management/ Staffs' consumption
- Assist in project related activities and identify problems/solutions among the project team in order to drive its success
- Graduate of Bachelor's Degree in Graduate of Bachelor's Degree in Engineering/Information Technology/Finance or any equivalent
- Experience in IT coding languages and basic knowledge of Incoterms / Quotes/ Pricing and contracts
- 2 years working experience in Integrated Logistics/Finance and/or IT is preferred
- Proficient in Microsoft (PowerPoint, Word) and Intermediate to Expert Level using MS Excel
- Knowledge on Reporting and Project Management
- Proficient in English language
- Ability to explain complex information to relevant parties, establish priorities and accomplish multiple tasks and ability to work with demanding deadlines