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CUSTOMER RELATION OFFICER
1 week ago
Overview
· Maintaining and organizing all customer database submitted by the Dealership
· Conceptualization and effectively implementing Customer Retention Activities to Dealer Level
· Ensuring all relevant reports are submitted on time
· Analyze relevant reports and establish corrective measure for those areas considered below par performance of the Dealership
· Communicating and coordinating with the Dealership including Principal, Sales and Aftersales Team and different departments
Duties and Responsibilities
- Maintaining a positive, empathetic and professional attitude as an ambassador of JMC Philippines at all times
- Conceptualize Customer activities for active and inactive Customers and roll out effectively to Dealerships.
- Review all Customer feedback submitted by the Dealership and conduct random audit to validate accuracy and correctness of data
- Communicate with customers through various channels.
- Acknowledge, coordinate, monitor and resolve customer complaints received directly or indirectly
- Know the products and services to be able to cascade tailored fit programs to Dealerships
- Endorse customer concerns to Dealerships and monitor progress and resolution response rate
- Keep records of customer database submitted by Dealerships including comments and complaints.
- Provide feedback on the efficiency of the Dealerships response to customer complaints and adherence to service process and do necessary action to improve.
- Prepare weekly/monthly performance report
- Ensure customer satisfaction by providing professional customer care and support.
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