CUSTOMER RELATION OFFICER

1 week ago


Cebu, Philippines Auto Global, Inc. Full time

Overview

· Maintaining and organizing all customer database submitted by the Dealership

· Conceptualization and effectively implementing Customer Retention Activities to Dealer Level

· Ensuring all relevant reports are submitted on time

· Analyze relevant reports and establish corrective measure for those areas considered below par performance of the Dealership

· Communicating and coordinating with the Dealership including Principal, Sales and Aftersales Team and different departments

Duties and Responsibilities

  • Maintaining a positive, empathetic and professional attitude as an ambassador of JMC Philippines at all times
  • Conceptualize Customer activities for active and inactive Customers and roll out effectively to Dealerships.
  • Review all Customer feedback submitted by the Dealership and conduct random audit to validate accuracy and correctness of data
  • Communicate with customers through various channels.
  • Acknowledge, coordinate, monitor and resolve customer complaints received directly or indirectly
  • Know the products and services to be able to cascade tailored fit programs to Dealerships
  • Endorse customer concerns to Dealerships and monitor progress and resolution response rate
  • Keep records of customer database submitted by Dealerships including comments and complaints.
  • Provide feedback on the efficiency of the Dealerships response to customer complaints and adherence to service process and do necessary action to improve.
  • Prepare weekly/monthly performance report
  • Ensure customer satisfaction by providing professional customer care and support.

     



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