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Client Services Manager Senior
3 months ago
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the role
You will be part of a team that are key point of contact for FIS’s Card Processing Services – P1C (Payments One Card) product. In this Makati City based role you will be the primary customer liaison for service aspects of client relationships with major clients.
What you will be doing
Managing service issues and escalations, client communications for incidents and problemsProviding support for client business initiatives and associated implementations, management and analysis of client requestsBuilding of relationships with client contacts and ensuring client satisfaction is highServe as primary point of contact for external clients and various departments to resolve outstanding issues, comply with customer requests, and respond to client inquiries.Provide support to reach teams that provide analysis and resolution of client problems and inquiriesInterface with clients to determine present and future needs and discuss progress toward solutionsFacilitate regular client and internal meeting including service reviews, weekly operational meetingsAssist client keeping abreast of new products/services and changes to existing products/services.Identify additional opportunities to provide more products, services or other resources to customer and refers to relationship manager.Other related duties assigned as needed.
What you bring
Knowledge of P1C (Payments One Card) product or exposure to Base Global/Base 2000 is a plus.Working knowledge of credit / debit card / prepaid products / services and related operations and procedures is a plusMust have excellent written and verbal communication skills to convey client's requirements in areas related to loans management system.Experience in providing client services face to face and work in client siteExperience with global release management and managing technical defects, including coordinating with internal/external team members to resolve defects and queries.Recent experience in a similar Service Delivery role, ideally within a multi-national Financial Technology environment.Demonstrated experience in the delivery of high availability IT ServicesAdvanced problem resolution, analysis and continual service improvement skillsProficient in SLA based Service reporting DocumentationExperience with Enterprise ticketing tools and IT architecture.Good client management, relationship building and support experienceFlexibility, versatility, dependability
A bonus if you have
Project Management experienceExperience working with global delivery and support teamsITIL Qualifications and Experience
What we offer you
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:
A voice in the future of fintechAlways-on learning and developmentCollaborative work environmentOpportunities to give backCompetitive salary and benefits