Technical Support Engineer

1 month ago

Pasig, Philippines Emerson Full time

If you are a professional looking for an opportunity to work with the global Emerson Systems and Software organization, this is a stimulating opportunity for you We are looking for hardworking individuals with a keen interest in learning new technologies and driven to apply their knowledge to tackle the toughest problems and deliver optimum results. The chosen candidates will have a chance to work with an experienced team of engineers to deliver expert technical support and services to our installed base worldwide.

In this role, your responsibilities will be:

  • Providing technical support, consultation, and remote diagnostics on Emerson Reliability Solutions products/systems, including AMS Machinery Manager, AMS Machine Works, Online Monitoring, Wireless HART Transmitters, Portables, etc for end-user customers and engineering organizations in Asia Pacific, Europe, Middle East, Africa, North America, and Latin America. This involves troubleshooting, problem analysis and solutions generation to hardware, software, installation, configuration, integration, and application issues and inquiries. Maintains ownership of all received customer problems, provides timely updates, and sets the appropriate escalation priority.

  • Successfully working to identify workarounds, reduce product problem resolution time, and support efforts to develop training and troubleshooting resources (e.g. procedures, diagnostics, and documentation)

  • Collaborating with Local Business Partners and Field Service Organizations worldwide, Technology, Marketing, and Manufacturing to resolve product problems and plot product design directions at a local and global level

Who You Are:

You gain insight into customer needs. You readily take action on challenges, without unnecessary planning. You have a strong bottom-line orientation.

For this role, you will need:

  • BS/MS in Mechanical, Chemical, Electrical, Electronics, Computer, Instrumentation, or other Engineering Degrees; or other technical degrees with appropriate experience

  • Preferably with at least two (2) years of experience in preventive or predictive maintenance, process control, or process engineering in at least one target industry: hydrocarbon processing, oil and gas (onshore/offshore), pulp and paper, specialty chemicals, pharmaceutical, food and beverage, power generation.

  • Experience with networking (Ethernet), MS Operating Systems

  • Ability to troubleshoot systems and to present clear and concise information to the team, internal customers, and external customers

  • Strong initiative and ability to work in a self-directed environment

  • Flexibility to work on shifting schedule

  • New graduates with outstanding academic achievements will be considered.

Preferred Qualifications That Set You Apart:

  • Excellent spoken and written English; knowledge of another foreign language (ex. Spanish) is an advantage

  • Preferably with knowledge and experience in Emerson Reliability Services system and equipment (AMS Suite: MHM, CSI technologies, handheld devices), GE Bently Nevada, SKF, or other related brands used for condition monitoring and diagnostics.

Our Offer to You

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets . We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion .

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential . We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact idisability.administrator@emerson.com.

Requisition ID : 24004060

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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