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Host Operations Officer
5 days ago
JOB SUMMARY
The Host Operations Officer (Multilingual) identifies premium players and creates a customer relationship whereby he/she must be able to understand the customer's needs and wants. He/She must act according to fully ensure arrangements on Gaming Treasury, Food & Beverage, transportation, hotel bookings and so much more are accommodated and executed in seamless fashion to ensure customer satisfaction.
RESPONSIBILITIES
Coordinate arrangement related to gaming activities, preferences and stay of guests, ensure coordination with other department is seamless and arrangements are facilitated accordinglyAssist guest queries and processes relating to membership, gaming programs, promotions & events, and other related inquiriesFacilitate guests program buy-in and settlement at the Cage. Assist as well in all Gaming Treasury related transactions and inquiriesAchieve a high standard of service level through proactive engagement with guestsPromote a high standard of professionalism in all engagement with guestsEnsure tasks are executed accurately and in a timely mannerWhen required, host/attend special promotion or events within or outside the propertyWhen required, accompany guest/s to City tours, Yacht cruises, Private Jet arrival and send offRotate shifts and duties to arrival & departure assistance at the airport Ensure tasks / assignments per shift are performed as required e.g. manpower deployment, hotel check-in/out assistance, special duties, among others
QUALIFICATIONS
Candidate must possess a High School diploma.Has excellent communication and interpersonal skills. Required language is Mandarin or Korean.Confident and able to deal with VIPsFresh graduates/Entry level applicants are encouraged to apply.Excellent analytical and critical thinking skillsKnowledge in office applications (GSuite, MS Office, etc.)Strong interpersonal skillsAbility to build good working relationships and deal with different types of individualOrganized and has great attention to detailsFocused and organizedAble to work alone and with a team-
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