IT Service Desk
7 days ago
As an IT Service Desk Agent, you will serve as the first point of contact for resolving IT systemrelatedissues. Your goal will be to achieve first-call resolution, escalating issues to second-line support when necessary. You will also provide follow-up feedback to ensure complete resolution, contributing to seamless IT operations. This role requires readiness for 24/7 support to ensure continuous IT service availability.Respond to or resolve IT system problems.Aim for first-call resolution and escalate to second-line support for unresolved issues at the service desk level. Provide follow-up feedback to ensure complete resolution.Coordinate the service desk's unified scheduling and transfer the issue to the appropriate maintenance personnel based on the problem type.Manage IT-related customer complaints received from the Customer Service Center. Collect, summarize, and report them promptly to ensure smooth communication, timely processing, accurate statistics, and genuine feedback, ensuring thorough resolution.Oversee IT fault/alarm scheduling and distribution of fault tickets. Notify and dispatch second-line support. Conduct reasonable interception, centralized scheduling, and unified communication, especially for crossprofessional/departmental/regional issues for widespread issues. Escalate fault handling processes and communicate fault resolution progress to relevant departments promptly.Ensure timely follow-up on tickets and tasks related to operation metrics assessment.Evaluate the performance of operations and maintenancepersonnel.Conduct daily inspections as per schedule, providing detailed reports after each inspection.Summarize daily service request knowledge, document valuable information, and submit it to the knowledge base administrator.Maintain readiness for 24/7 support. Leaving the workstation without proper notification and endorsement is prohibited
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IT Service Desk
1 week ago
Philippines Strategic Networks, Inc. Full timeAs an IT Service Desk Agent, you will serve as the first point of contact for resolving IT systemrelatedissues. Your goal will be to achieve first-call resolution, escalating issues to second-line support when necessary. You will also provide follow-up feedback to ensure complete resolution, contributing to seamless IT operations. This role requires...
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female help desk
4 weeks ago
Philippines Arjoy's Human Resources Management Corp. Full timeyears old- 5 years Hotels & Accommodation ExperienceCertified Administrative Professional (CAP) offered by the International Association of Administrative Professionals (IAAP)Validates expertise in organizational communication, project management and office technologyMicrosoft Office Specialist (MOS)Certifies proficiency in Microsoft Office applications...
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female help desk
2 months ago
Philippines Arjoy's Human Resources Management Corp. Full timeyears old- 5 years Hotels & Accommodation ExperienceCertified Administrative Professional (CAP) offered by the International Association of Administrative Professionals (IAAP)Validates expertise in organizational communication, project management and office technologyMicrosoft Office Specialist (MOS)Certifies proficiency in Microsoft Office applications...
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tsr/service desk
4 weeks ago
Philippines eTeam, Inc. Full timeQualification * IT Fresh Graduates are welcome to apply Good Communication Skills 6 months of tech support work experience is an advantage Knows Basic Troubleshooting Willing to work onsite in Taguig Immediate joiners will be prioritized High School Graduates/College Graduates are qualified to applySalary - 24,000Location: TAGUIG CITYSetup - Work on...
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tsr/service desk
2 months ago
Philippines eTeam, Inc. Full timeQualification * IT Fresh Graduates are welcome to apply Good Communication Skills 6 months of tech support work experience is an advantage Knows Basic Troubleshooting Willing to work onsite in Taguig Immediate joiners will be prioritized High School Graduates/College Graduates are qualified to applySalary - 24,000Location: TAGUIG CITYSetup - Work on...
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Waiter (Arisocrat Roxas Manila)
2 weeks ago
Philippines Yearnings Outsourcing Cooperative Full timeDUTIES AND RESPONSIBILITIES- Greets and welcomes guest as they approach the front desk- Maintains log of guests entering the restaurant premises- Accommodates guests on their table reservations- Handles incoming queries and questions and provides appropriate informationREQUIRED SKILLS AND QUALIFICATION- Bachelor's or Associate degree in Hotel and Restaurant...
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Waiter (Tagaytay)
3 months ago
Philippines Yearnings Outsourcing Cooperative Full timeDUTIES AND RESPONSIBILITIES- Greets and welcomes guest as they approach the front desk- Maintains log of guests entering the restaurant premises- Accommodates guests on their table reservations- Handles incoming queries and questions and provides appropriate informationREQUIRED SKILLS AND QUALIFICATION- Bachelor's or Associate degree in Hotel and Restaurant...
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Waiter - Arisocrat Roxas Manila
2 months ago
Philippines Yearnings Outsourcing Cooperative Full timeDUTIES AND RESPONSIBILITIES- Greets and welcomes guest as they approach the front desk- Maintains log of guests entering the restaurant premises- Accommodates guests on their table reservations- Handles incoming queries and questions and provides appropriate informationREQUIRED SKILLS AND QUALIFICATION- Bachelor's or Associate degree in Hotel and Restaurant...
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IT Helpdesk
1 month ago
Philippines Strategic Networks, Inc. Full timeHandling and solution of IT hardware and software related problems: respond or solve IT hardware and software problems and act as the first point of contact, and assign to second-line or level 2 support if issues cannot be solved, and provide follow-up feedback to ensure a closed loop.Provide support, troubleshooting and resolution to technical issues on...
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IT Helpdesk
2 weeks ago
Philippines Strategic Networks, Inc. Full timeHandling and solution of IT hardware and software related problems: respond or solve IT hardware and software problems and act as the first point of contact, and assign to second-line or level 2 support if issues cannot be solved, and provide follow-up feedback to ensure a closed loop.Provide support, troubleshooting and resolution to technical issues on...
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IT Helpdesk
4 weeks ago
Philippines Strategic Networks, Inc. Full timeHandling and solution of IT hardware and software related problems: respond or solve IT hardware and software problems and act as the first point of contact, and assign to second-line or level 2 support if issues cannot be solved, and provide follow-up feedback to ensure a closed loop.Provide support, troubleshooting and resolution to technical issues on...
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Tech/Systems Support Analyst
3 days ago
Philippines timesjobs Full timeRole Purpose: Responsible for resolving incoming telephone and email requests within the agreed service levels as well as handling Level 1 escalations including medical emergency situations and handle any customer escalations. In addition, he/she is responsible for assisting the Team Lead in the daily monitoring of support issues reported by the field and...
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Tech/Systems Support Analyst
3 days ago
Philippines timesjobs Full timeRole Purpose: Responsible for resolving incoming telephone and email requests within the agreed service levels as well as handling Level 1 escalations including medical emergency situations and handle any customer escalations. In addition, he/she is responsible for assisting the Team Lead in the daily monitoring of support issues reported by the field and...
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front desk officer
4 weeks ago
Philippines Team Global Facility Solutions Inc. Full timeAttends to the daily concerns of residents and ensures that proper action is always given Meet residents; needs, offer options, resolves problems and gives feedback to residents Ensures full customer satisfaction. Performs follow-up and monitors completion of all maintenance service requests. Assists residents in making arrangements for various...
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front desk officer
2 months ago
Philippines Team Global Facility Solutions Inc. Full timeAttends to the daily concerns of residents and ensures that proper action is always given Meet residents; needs, offer options, resolves problems and gives feedback to residents Ensures full customer satisfaction. Performs follow-up and monitors completion of all maintenance service requests. Assists residents in making arrangements for various...
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help desk analyst
1 month ago
Philippines ONE SOURCE FACILITY SERVICES CORP. Full timeADMINISTRATIVE TASK (Digital & Technology/Information Technology, Engineering/Maintenance, Facilities Management)Essential Duties & Responsibilities:1. To build a strong and effective working relationship with all contract Stakeholders2. To participate in internal and client meetings as appropriate3. To prepare and issue reports as requested by account...
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help desk analyst
2 weeks ago
Philippines ONE SOURCE FACILITY SERVICES CORP. Full timeADMINISTRATIVE TASK (Digital & Technology/Information Technology, Engineering/Maintenance, Facilities Management)Essential Duties & Responsibilities:1. To build a strong and effective working relationship with all contract Stakeholders2. To participate in internal and client meetings as appropriate3. To prepare and issue reports as requested by account...
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help desk analyst
4 weeks ago
Philippines ONE SOURCE FACILITY SERVICES CORP. Full timeADMINISTRATIVE TASK (Digital & Technology/Information Technology, Engineering/Maintenance, Facilities Management)Essential Duties & Responsibilities:1. To build a strong and effective working relationship with all contract Stakeholders2. To participate in internal and client meetings as appropriate3. To prepare and issue reports as requested by account...
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Front Desk Associate
3 months ago
Philippines Innoland Development Corporation Full timeQualifications:Must have organizational & time management skills with the ability to establish priorities & coordinate and complete tasks within established timeframes.With excellent interpersonal skills and can deal with all types of personalityGood written and verbal communication skills, with excellent customer service skills.Ability to work well...
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Front Desk Associate
2 weeks ago
Philippines Innoland Development Corporation Full timeQualifications:Must have organizational & time management skills with the ability to establish priorities & coordinate and complete tasks within established timeframes.With excellent interpersonal skills and can deal with all types of personalityGood written and verbal communication skills, with excellent customer service skills.Ability to work well...