Tech/Systems Support Analyst
3 days ago
Role Purpose: Responsible for resolving incoming telephone and email requests within the agreed service levels as well as handling Level 1 escalations including medical emergency situations and handle any customer escalations. In addition, he/she is responsible for assisting the Team Lead in the daily monitoring of support issues reported by the field and assures Help Desk Analyst (Level I Analyst) awareness.
Job Responsibilities:
Adhere strictly to shift schedule.
Flexibility to changes in shift schedules.
Provide comprehensive Customer/Technical support services to support center customers by phone and or email.
Take all steps to troubleshoot issues reported to them and resolve or escalate to the next level of support.
Use all available Knowledge Management Tools during processing.
Take all necessary steps to ensure customer satisfaction at the end of the service.
Create and submit detailed call/email logs documenting customer interactions. Accuracy, thoroughness, and timeliness are key call/email logging components.
Confirm and update customer profile information as needed.
Act as the first point of escalation for Help Desk Analyst (Level I Analysts) and be knowledgeable on client-specific workflow.
Promptly notify management of any potentially "dissatisfied" customers.
Follow all documented escalation procedures, including handoff times, for issues requiring counterpart intervention.
Confer with Team Lead to identify trending problems and work to develop solutions to open issues.
Follow all documented procedures to handle open calls/tickets, including monitoring open call/ticket queues, placing follow-ups, etc.
Proactively seek and possess business acumen for all clients (internal and or external) supported.
Maintain proficiency in all applications utilized by clients supported.
Organize and utilize all support resources provided, including emails, documentation, contact lists, etc.
Assist in the mentoring of Level I Analysts Backup role.
Be familiar with HD Supervisor functions and assume Supervisory responsibility in their absence.
Perform customer support related tasks and special projects as assigned by management.
Job Requirements:
College graduate (min. 4-year course) or equivalent work experience.
Call center or sales skills and experience.
Minimum of 12-18 months of Level I Help Desk/Technical Support experience preferred.
Excellent verbal and written communication skills.
Customer Service Skills.
Microsoft Office Suite, Windows Operating Systems, and Internet applications.
Problem-solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario.
Candidate must be willing to work in a shifting schedule.
Learn more at the official IQVIA website
Locations:
City of Taguig, Philippines | Philippines
-
Tech/Systems Support Analyst
3 days ago
Philippines timesjobs Full timeRole Purpose: Responsible for resolving incoming telephone and email requests within the agreed service levels as well as handling Level 1 escalations including medical emergency situations and handle any customer escalations. In addition, he/she is responsible for assisting the Team Lead in the daily monitoring of support issues reported by the field and...
-
MASSIVE: Tech Support Specialist
2 months ago
Philippines Foundever Full timeGo further with FoundeverTM Are you ready to move your career forward? At FoundeverTM, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By...
-
Senior System Analyst, Finance Systems
3 months ago
Philippines Grab Full timeCompany DescriptionAt Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.Job DescriptionGet to know...
-
Senior System Analyst, Finance Systems
3 months ago
Philippines Grab Full timeCompany DescriptionAt Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.Job DescriptionGet to know...
-
Senior System Analyst, Finance Systems
2 weeks ago
Philippines Grab Full timeCompany DescriptionAt Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.Job DescriptionGet to know...
-
Senior System Analyst, Finance Systems
4 weeks ago
Philippines Grab Full timeCompany DescriptionAt Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.Job DescriptionGet to know...
-
Senior System Analyst, Finance Systems
4 weeks ago
Philippines Grab Full timeCompany DescriptionAt Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.Job DescriptionGet to know...
-
Senior Client Support Analyst
1 month ago
Philippines Foundever Full timeGo further with FoundeverTM Are you ready to move your career forward? At FoundeverTM, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By...
-
Senior Client Support Analyst
2 weeks ago
Philippines Foundever Full timeGo further with FoundeverTM Are you ready to move your career forward? At FoundeverTM, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By...
-
Senior Client Support Analyst
4 weeks ago
Philippines Foundever Full timeGo further with FoundeverTM Are you ready to move your career forward? At FoundeverTM, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By...
-
GAM Compliance Analyst
1 month ago
Philippines Kenvue Full timeDescription Kenvue is currently recruiting for: GAM Compliance Analyst Global Access Management Compliance Analyst The GAMC Analyst is responsible for complying with internal standards and external regulations in everyday tasks. This professional will perform activities related to User Access Management Compliance support to Finance/Accounting, Supply Chain,...
-
GAM Compliance Analyst
1 month ago
Philippines Kenvue Full timeDescription Kenvue is currently recruiting for: GAM Compliance Analyst Global Access Management Compliance Analyst The GAMC Analyst is responsible for complying with internal standards and external regulations in everyday tasks. This professional will perform activities related to User Access Management Compliance support to Finance/Accounting, Supply Chain,...
-
GAM Compliance Analyst
2 weeks ago
Philippines Kenvue Full timeDescription Kenvue is currently recruiting for: GAM Compliance Analyst Global Access Management Compliance Analyst The GAMC Analyst is responsible for complying with internal standards and external regulations in everyday tasks. This professional will perform activities related to User Access Management Compliance support to Finance/Accounting, Supply Chain,...
-
GAM Compliance Analyst
4 weeks ago
Philippines Kenvue Full timeDescription Kenvue is currently recruiting for: GAM Compliance Analyst Global Access Management Compliance Analyst The GAMC Analyst is responsible for complying with internal standards and external regulations in everyday tasks. This professional will perform activities related to User Access Management Compliance support to Finance/Accounting, Supply Chain,...
-
GAM Compliance Analyst
4 weeks ago
Philippines Kenvue Full timeDescription Kenvue is currently recruiting for: GAM Compliance Analyst Global Access Management Compliance Analyst The GAMC Analyst is responsible for complying with internal standards and external regulations in everyday tasks. This professional will perform activities related to User Access Management Compliance support to Finance/Accounting, Supply Chain,...
-
Analyst 3
6 days ago
Philippines Kenvue Full timeDescription Kenvue is currently recruiting for: Treasury & Cash Accounting Analyst Job Description: Kenvue is recruiting for a Treasury and Cash Accounting Analyst for its Finance Operations team. As a member of our Finance Operations team, you will have exclusive access to a network of financial professionals worldwide. This network will help you build on...
-
Customer Support Analyst
4 weeks ago
Philippines eTeam, Inc. Full timePosition :Customer Support AnalystSalary - 65,000Location: BGC TAGUIGContract - 6months Possible to absord base on performanceQualification1. Minimum of 2-3 years of relevant experience in customer support and/or financial services, crypto, technology.2.Experience with different channels of support, including voice, email and messaging.3.Phenomenal...
-
Customer Support Analyst
2 months ago
Philippines eTeam, Inc. Full timePosition :Customer Support AnalystSalary - 65,000Location: BGC TAGUIGContract - 6months Possible to absord base on performanceQualification1. Minimum of 2-3 years of relevant experience in customer support and/or financial services, crypto, technology.2.Experience with different channels of support, including voice, email and messaging.3.Phenomenal...
-
Analyst- PAGA
2 weeks ago
Philippines Kenvue Full timeDescription Kenvue is currently recruiting for: PA GA Analyst (EMEA) Kenvue is recruiting for a Procurement & General Accounting Analyst for its Finance Operations team. As a member of our Finance Operations team, you will have exclusive access to a network of financial professionals worldwide. This network will help you build on your current skills and...
-
Analyst- PAGA
4 weeks ago
Philippines Kenvue Full timeDescription Kenvue is currently recruiting for: PA GA Analyst (EMEA) Kenvue is recruiting for a Procurement & General Accounting Analyst for its Finance Operations team. As a member of our Finance Operations team, you will have exclusive access to a network of financial professionals worldwide. This network will help you build on your current skills and...