help desk analyst

1 month ago

Philippines ONE SOURCE FACILITY SERVICES CORP. Full time
ADMINISTRATIVE TASK (Digital & Technology/Information Technology, Engineering/Maintenance, Facilities Management)

Essential Duties & Responsibilities:1. To build a strong and effective working relationship with all contract Stakeholders2. To participate in internal and client meetings as appropriate3.

To prepare and issue reports as requested by account management team, which may include, but not limited to· Daily work order management· Receipting Open Purchase Orders· Vendor compliances· WHS management· Vendor Quote preparation4.

To assign PPMs and reactive tasks to the appropriate resources to ensure all tasks are completed within the contractual KPI's/ SLA's, and track all tasks via the Work Order management system (Si7 Service Insight CMMS)6.

Coordinate, assist, support and resolve any stakeholder issues in a timely and professional manner7. Support and assist in any project activities and/or onsite works8. To carry out all administrative tasks associated with the management of the contract, ensuring auditable trails are maintained, which may include, but not limited to
  • Supports the achievement of service delivery KPI's by actioning Work Orders/Reactive tasks quickly and efficiently
  • Preparation of reports and documentation (as referred to above)· Ensure all required documentation is obtained from Vendors
  • Attestation letters, Background checks, licenses, liability insurance, SWMS, Permits to Work etc.
· Support S17 CMMS vendor platform, enquiries, training and work order completions· Assist with WHS processes and communication to vendors, to ensure strong Safety Culture on site, is first priority for all works9. Support monthly Statutory & Non-Statutory Maintenance Schedule in line with Service Insight CMMS, contractual KPI/SLA requirements10.

Undertake other duties and tasks as the client or management may reasonably directRequirements:
Knowledgeable in Si7 CMMS, Proficient in MS Tools

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