Incident Management Analyst I

3 weeks ago

Makati City, Philippines FIS Global Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Science

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS youâll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

The Team

This role manages computing environment to protect production systems that is critical to business success. This is related to managing incidents in relation to ATM operations and other related systems.

What you will be doing

  • Act as focal point for incident review and escalation if necessary.

  • Support a computer operations environment that meets all service level agreements, availability, response time parameters, etc. and availability targets.

  • Works across a wide array of product lines and engages various levels of management on a day to day basis.

  • Use ITIL framework, as the Incident Management process is a key input into the established Change and Problem processes.

  • Develop, coordinate and promote incident management activities across enterprise and takes responsibility for effective functioning of Incident Management processes across all support areas.

  • Engagement following onset of a production incident.

  • Provide immediate tactical response and coordination minimizing duration of service interruptions.

  • Consult with other teams on proper integration and correlation of the incident management process and their respective areas.

  • Provide regular incident bulletins to teams concerning open or ongoing incidents.

  • Ensure effective and rapid response to major incidents.

  • Review and recommend, as appropriate, changes to support processes to ensure continuous improvement of the incident management process.

  • Other related duties assigned as needed.

What you bring

  • Must have at least 2 years of work experience as Incident Management Analyst for ATM Operations.

  • Experience in handling tickets or incidents

  • Must have a good understanding on ATM fault, dispatch, onlining and deployment is a big plus.  

  • Amenable to work in Bonifacio Global City and currently located in Metro Manila.

  • Open to work with shifting schedules.

  • Considerable knowledge of incident management principles, procedures and techniques

  • Ability to apply analysis and creative thinking when solving problems and conflict

  • Ability to provide acute attention to detail

  • Ability to communicate effectively to all levels within the organization

  • Good communications skills

  • Highly trainable and has willingness to learn the processes and new skills

  • Flexibility and adaptability in a working environment

  • Good attention to details critical thinking skills


What we offer you

  • Competitive salary

  • Attractive benefits

  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

  • A modern, international work environment and a dedicated and motivated team

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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